It appears your Night Owl device is one of our older models. For information on receiving a discount towards an upgrade, click below.
If you are not ready to upgrade, please note there are support limitations we face due to the age of your product. Please scroll down to find your product Series for password assistance, basic information and firmware downloads (where applicable).
For troubleshooting steps, please refer to this article for assistance. If you find videos to be more helpful, please review these videos for assistance.
For assistance with setting up your device, please follow the steps in these videos.
If you have been unable to find the answer you need and would like further assistance, please fill out this form and we will be happy to assist you.
AHD7 Series
Mobile App
Download your User Manual HERE
Download your QSG HERE
AHD10 Series
Mobile App
Download your User Manual HERE
Download your QSG HERE
Apollo Series
BUL Series
4 & 8 Channel - Spanish Download your User Manual HERE
16 Channel - English Download your User Manual HERE
16 Channel - Spanish Download your User Manual HERE
C20 Series
Download your User Manual HERE
Download your QSG HERE
C20X Series
Download your User Manual HERE
Download your QSG HERE
DVR-C20X-161 Firmware 20200716
C50XFR Series
Mobile App
Download your User Manual HERE
Download your QSG HERE
C80XFR Series
Mobile App
Download your User Manual HERE
Download your QSG HERE
CS04 Safe Series
Safe Models CS-04WFB
Download your User Manual HERE
Download your QSG HERE
F Series - 32 Channel
HC20X Series
Mobile App
Download your User Manual HERE
Download your QSG HERE
DVR-HC20X-81 DVR-HC20X-161
HDA10 Series
Mobile App
Download your User Manual HERE
Download your QSG HERE
DVR-BBHDA10PB-81 DVR-HDA10LB-16
DVR-BBHDA10PB-82 DVR-HDA10LB-161
D1108NR-16_V171212 D1016NR-16_V171017
DVR-HDA10LB-8 DVR-HDA10PB-81
DVR-HDA10LB-81 DVR-HDA10PB-82
D1008NR-16_V171212 D1108NR-16_V171212
DVR-HDA10PB-161
DVR-HDA10PB-162
Compatible Devices
HDA30 Series
Mobile App
Download your User Manual HERE
Download your QSG HERE
Compatible Devices
H2THD80 Series
Mobile App
Download your User Manual HERE
Download your QSG HERE
Update Firmware:Click on your model below to download most recent FW
Compatible Devices
- CM-PTHD80W-BU
- WMC-HT20W-IN
IH8 Series
Reset your password with the Password Reset Tool
Download your User Manual HERE
Download your QSG HERE
NVR H5 Series
Reset your password wit the Password Reset Tool
Download your User Manual HERE
Download your your Quick Setup Guide HERE
Update Firmware:
NVR10 Series
PRO-Elite Series
STA Series
Master Password: 519070
User Manuals
4 & 8 Channel - English Download HERE
4 & 8 Channel - Spanish Download HERE
16 Channel - English Download HERE
16 Channel - Spanish Download HERE
THD Series
Reset your password with the Password Reset Tool
Download your User Manual HERE
Download your Quick Setup Guide HERE
DVR-THD15W-45 DVR-THD30B-81
Firmware Version: Firmware Version:
DVR-THD15W-45 DVR-THD30B-81
Firmware Version: Firmware Version:
Remote Viewing
Mobile App
CMS (PC & Mac)
IMPORTANT: To use our CMS, you may need to install additional software on your computer for compatibility. If not, installed, the CMS may not function properly.
Click HERE to download.
Compatible Devices
- CM-THD10W-BU
- CM-PTHD30W-BU
- CM-PTHD50NW-BU
- CM-PTHD80W-BU
WDB-20 Series Doorbell
Reset your password with the Password Reset Tool
Download your User Manual HERE
Download your Quick Setup Guide HERE
Watch How to Setup Your Doorbell HERE
No File Available - Update via internet connection only
Remote Viewing
Mobile App
CMS (PC & Mac)
IMPORTANT: To use our CMS, you may need to install additional software on your computer for compatibility. If not, installed, the CMS may not function properly.
Click HERE to download.
Compatible Devices
WDB-20 WDB-20-V2
- WNVR-20B-41 WNVR-C20-81
- WNVR-20B-81
- WG4-20W-4
WNVRC20 Series
Reset your password with the Password Reset Tool
Download your User Manual HERE
Download your Quick Setup Guide HERE
No File Available - Update via internet connection only
Remote Viewing
Mobile App
CMS (PC & Mac)
IMPORTANT: To use our CMS, you may need to install additional software on your computer for compatibility. If not, installed, the CMS may not function properly.
Click HERE to download.
WG4 Series
Reset your password with the Password Reset Tool
Download your User Manual HERE
Download your Quick Setup Guide HERE
No File Available - Update via internet connection only
Remote Viewing
Mobile App
Compatible Devices
WCM-SD2POU-BU
WCM-SD2-PIN-BU
WDB-20
WM Series
Download your User Manual HERE
WMC Series
WNVR201 Series
Reset your password with the Password Reset Tool
Download your User Manual HERE
Download your Quick Setup Guide HERE
No File Available - Update via internet connection only
Remote Viewing
Mobile App
CMS (PC & Mac)
IMPORTANT: To use our CMS, you may need to install additional software on your computer for compatibility. If not, installed, the CMS may not function properly.
Click HERE to download.
Compatible Devices
- WDB-20
- WCM-PWNVR20W-BU (V2)
XHD Series
Reset your password with the Password Reset Tool
Download your User Manual HERE
Download your Quick Setup Guide HERE
Click HERE to Manually Download
Remote Viewing
Mobile App
CMS (PC & Mac)
IMPORTANT: To use our CMS, you may need to install additional software on your computer for compatibility. If not, installed, the CMS may not function properly.
Click HERE to download.
Compatible Devices
- CM-HDA10W-BU (V2)
- CM-HDA10B-BU (V2)
- CM-PIRHDA10W-BU (V2)
- * CM-PXHD50W-BU
- * CMPXHD50NW-BU
* Only compatible with the DVR-XHD20W and the DVR-X3
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