02/26/2026 Update - Scheduled Maintenance to our Knowledge Center. Starting on Wednesday, February 25, 2026 at 7:00 AM EST, the Night Owl Support Site (support.nightowlsp.com) will be under Maintenance as we update our Knowledge Center. At this time, parts of the Support Site, including help documents, FAQ articles and all other Night Owl Device support pages, as well as our Support Chat Widget may be unavailable. We plan to keep this interruption as brief as possible. For immediate assistance, please call our Technical Support Team at (866) 390-1303, 8am - 8pm EST, 7 days a week. We apologize for any inconvenience you experience during this planned outage.
Thank you.

02/26/26 - Night Owl Connect Known Issue - Thank you for your patience as we investigate the issue causing your Night Owl Connect App to show that your device is offline. Our internal team believes they have found the issue that was causing this and have applied a fix. The device should update on the Night Owl Connect servers by simply rebooting your recorder. Please reboot the recorder and after it has come back online, let us know if you are still having issues with the recorder showing as Offline in the app. Thank you!
Night Owl Technical Support Team