Issue Logging into your Recorder Locally

Modified on Fri, 17 Jul at 4:22 PM

In early July, 2026, some customers may have encountered login errors when attempting to access their recorder directly through the recorder's user interface. This issue affects only a small subset of recorders, and we want to assure you that our engineering team is aware of the problem and is actively working to develop and deploy a fix. We understand how frustrating this can be, and we are committed to resolving it as quickly as possible.

**Update Friday July 17, 2026

Our Engineering team has released firmware updates to fix this issue for the following models. We are still working on Firmware updates for a few impacted models. We anticipate releasing the remaining updates in the next week or so. We appreciate your patience as we continue to resolve this issue for all impacted recorders and customers.

FTD2-16, FW version: 1.5.4

FTD4-8, FW version: 1.5.13

FTD4HS-4, FW version: 1.1.8

FTD8-8, FW version: 1.5.3

FTD8-16, FW version: 1.5.7

VDP2-8, FW version: 20260709

Click on the link HERE for help updating your Firmware.

What You Need to Know

1. **Affected Models**: The following Recorder Series and Models are impacted by this login issue:

- **FTD Series**: DVR-FTD2, DVR-FTD4, DVR-FTD8

- **FTN Series**: NVR-FTN8

- **BTD Series**: DVR-BTD2, DVR-BTD8

- **VDP Series**: DVR-VDP2

2. **Issue does not impact using the App**: While we work on a permanent solution, please note that this issue does not affect Night Owl customers' ability to use the Night Owl Protect app. You can still log in and remotely view recordings on your recorder through the app without any problems.

3. **Stay Updated**: We will provide updates as soon as a fix is available. Please keep an eye on our website or your email for notifications regarding the resolution of this issue.

4. **Customer Support**: If you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team. We are here to help you and ensure that your experience with our products remains positive.

We appreciate your patience and understanding as we work to resolve this issue. Thank you for being a valued Night Owl customer!