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            Resetting Your Password

            Modified on Wed, 25 Feb at 1:26 PM

            At Night Owl your security and privacy are our top priority. To keep your data safe, both our recorders and mobile apps can be password protected. Please follow the steps below if you need assistance resetting your password.

            IMPORTANT: Our technical support team cannot provide password resets over the phone or live chat. All password resets must be completed following the steps below.

             

            Reset_Mobile_App_Password.png

            If you are trying to log in to the mobile app from your smart device, but have forgotten your password, this section is for you. Please choose the mobile app you are using from the options below and then follow the instructions. The reset steps will appear in a short video or article.

            Protect_thumbnail.png

            Night_Owl_Connect_icon.png

            Night_Owl_X_App_Icon.png

            Night Owl Protect App

            		Night Owl Connect App

            Night Owl X / X HD App

             

            mceclip1.png


            If you trying to log in to your recorder (DVR, NVR or Wi-Fi NVR) and have forgotten the password, please use our password reset portal. Our portal is compatible with most recorders and provides a secure means of resetting your recorder’s password.


            password reset page


            Password Reset Portal Instructions

            1. Go to www.no-protect.com
            2. Create an account or log in
            3. Register your device if you have not already done so
            4. Click on “View Details”
            5. On the Device Details page, click on “Reset Code”
            6. Follow the provided instructions to reset your password

             

            Legacy Recorders

            There are a few recorders that are not compatible with our password reset portal. If you have one of these legacy recorders, please find your recorder series listed below and use the Master Reset Code.

             

            Series

            Master Reset Code

            Apollo, BL, L, P, Poseidon, TL, WMC, Zeus

            2x8axc

            BUL, LTE, STA

            519070

            NODVR

            101101

             

             

            Thank you for Choosing Night Owl!


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