Password Reset instructions - Night Owl Protect

Current Product Password reset request

It is possible that the customer may have 3 different passwords:

• Night Owl account password (this is associated with the app being used)
• Password setup directly on the local device (recorder or standalone camera)
• Password setup on the Night Owl homepage (i.e. sales site)

Most customers just need to reset their account password that is used to login in to the Night Owl Protect app.  The customer must still have access to the email account that was used when the device was added to the account.  If they do not have access to the email account, then they must speak with an agent to validate ownership and have the email address associated with the account to be cleared to then add a new email address and associate the devices with the account.

During the initial setup, the customer is strongly encouraged to perform the setup using the app associated with their device.  Following this method, the password will be the same on both the app and the device.

If the customer setup the recorder by logging in directly on the recorder (often referred to as logging in locally) and the device was not connected to the internet, then the password will be set only on the local device.  To reset the password, direct the customer to use the password reset tool online at N, O, dash, protect dot com

On this site, you can either login to your Night Owl Protect account or create an account and login.  Once logged in, all of the devices that have been added to your account will be shown.  You will need to connect a monitor/TV and a USB mouse to your recorder for the next step.  Find your device in the list and click on View Details. Click the Reset Code button then enter the Date that is shown on the monitor that is connected to the recorder.

If the customer is trying to login to check the status of their order, then direct them to click on Support then Webstore Login Help.  Instruct the customer to enter the email address they used to setup their account to purchase directly from Night Owl.  Click on Submit then check their email to reset their password.  Be sure to check any junk mail or spam folders.