With Night Owl Protect you can quickly reset your password without having to call Technical Support
- My DVR/NVR is not connected to the Internet or it hasn’t been logged into using my Night Owl Protect account credentials.
Click "Forgot password" in the DVR / NVR Login screen. A reset code is required for password resets. To receive a code, log into your Night Owl Protect account, or if you don't have an account, you can create one here. Once registered, click on the device's panel. Click the "Reset Code" button on the right side of the panel. Enter the date that is currently displaying on the device's Live View. Click "Ok" to receive a Reset Code. Return to the DVR / NVR and enter the code. Once verified, you can create a new password.
- My DVR/NVR is connected to the Internet.
If you forgot your password and are logged into the DVR / NVR with your Night Owl Protect account credentials, go to the App to reset the password. Tap "Forgot my password" on the Night Owl Protect App login page. After resetting, log into your DVR / NVR with the new password.