Thank you for taking the time to reach out regarding your Night Owl Product. We want to resolve your request as efficiently as possible, but please keep in mind that the ever-changing security industry means there may be some cases in which we are unable to offer a resolution. In those cases we would like to offer you an opportunity to upgrade to a newer, more secure system at a discounted price. Please fill out the form below with as much information as you can provide and we will contact you within 24-48 hours.

Submit a request

You can find this information on the support sticker of your Night Owl Device

Please select your device model number. This can be found on the support sticker of your product and correlates to the series chosen above.

Please select your device model number. This can be found on the support sticker of your product and correlates to the series chosen above.

Please select your device model number. This can be found on the support sticker of your product and correlates to the series chosen above.

Please select your device model number. This can be found on the support sticker of your product and correlates to the series chosen above.

DVR-HDA10PB-162-RS

Please select your device model number. This can be found on the support sticker of your product and correlates to the series chosen above.

Please select your device model number. This can be found on the support sticker of your product and correlates to the series chosen above.

Please select your device model number. This can be found on the support sticker of your product and correlates to the series chosen above.

Please select your device model number. This can be found on the support sticker of your product and correlates to the series chosen above.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

If you do not know the exact date, please provide an estimated date

Please select the option that is closest to what you are experiencing. If nothing in the list matches your issue, then select "Other"

Let us know what device you are using. For example, if your Night Owl HD App is installed on a Samsung Galaxy S6 Edge, then type in Samsung Galaxy S6 Edge.

Please provide the name of the mobile app you have downloaded on your mobile device. If this does not apply to your request, please select "Not Applicable".

This can be found on the support sticker of your product. It typically is 20 characters long, ending in "111A"

Provide us with a good phone number to call you back on.

Please include Series number, wireless or wired, number of channels and features.

Tell us the model of your device. This can be found on the sticker on the device.

Give us a brief description about why you are reaching out to us.

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