With Night Owl Protect you can quickly reset your password without having to call Technical Support
Below are instructions as well as a helpful video.
Password Reset Using the Night Owl Protect App
- My DVR/NVR is connected to the Internet.
If you forgot your password and are logged into the DVR / NVR with your Night Owl Protect account credentials, go to the mobile Night Owl Protect app to reset the password. Tap "Forgot my password" on the Night Owl Protect app login page. After resetting, log into your DVR / NVR with the new password. Be sure to keep your DVR / NVR powered on and connected to the internet so that it can receive the new password once you change it.
If you are not using the mobile Night Owl Protect app you can also reset your DVR / NVR password at https://www.no-protect.com/ . Just click 'Get Started' and on the next page select 'Forgot Password'. Enter your Night Owl Protect username and a new password will be sent to your registered email address.
- My DVR/NVR is not connected to the Internet or it hasn’t been logged into using my Night Owl Protect account credentials.
Click "Forgot password" in the DVR / NVR Login screen. A reset code is required for password resets. To receive a code log into your Night Owl Protect account, or if you don't have an account, you can create one by clicking here. Once registered, click on the device's panel. Click the "Reset Code" button on the right side of the panel. Enter the date that is currently displaying on the device's Live View. Click "Ok" to receive a Reset Code. Return to the DVR / NVR and enter the code. Once verified, you can create a new password.