Everything you need is right here with self help tools.
Support is always available on our technical support website at support.nightowlsp.com where you will find an extensive knowledgebase containing all the apps, tutorials and how to videos you need.
- Find your series / model number on your device support sticker.
- Enter your series / model number into the search bar for help articles and how-to videos for your specific device.
Need to reset your password?
For your privacy and security, our Technical Support team cannot provide you with a new password.
However, you can easily reset your App or DVR / NVR password yourself.
Visit the Night Owl Password Reset page
If you still need help, please click the chat button at the bottom right of the page.
Questions about Initial Hardware Setup?
Visit the Initial Setup: Hardware page
If you still need help, please click the chat button at the bottom right of the page.
Looking for Apps and Software?
Visit the Apps and Software page
If you still need help, please click the chat button at the bottom right of the page.
Instructional videos for our most popular products.
Visit the How To Videos page or the Night Owl Protect Helpful Videos Page
If you still need help, please click the chat button at the bottom right of the page.
Update your device firmware.
Before clicking the chat button, please make sure you have updated the firmware on your device. Frequently, our customers have issues with their Night Owl products because they have not installed the latest firmware.
The easiest and fastest way to update your firmware is to connect your Night Owl device to the internet and follow the on-screen prompts in the Startup Wizard. However, if you would rather do it manually, just go to the Night Owl Technical Support Homepage and type your series / model number into the search bar. Once on the support page for your series / model you will find the most recent firmware and upgrade instructions.
Once you have updated your firmware, follow these three easy steps every time you contact Technical Support:
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You can also click here for the Technical Support phone number