Frequently Asked Questions
Does my NVR have to be connected to the internet?
Your NVR does not require an internet connection for basic operation, but you will need to connect the NVR to your router in order to remotely view your system on a computer or Smart Device.
Does my NVR need to be connected to a TV or monitor?
For devices that use the Night Owl Protect App, this is no longer a requirement as you can set up your system on your mobile device. For older systems that use Night Owl Connect, you will need to connect your NVR to a TV or monitor for initial setup. After your system is set up, you can disconnect the TV or monitor if you wish.
Are my cameras weatherproof?
Yes, your cameras are weatherproof and will endure minimal moisture and dirt/debris. However, Night Owl strongly recommends placing all outdoor cameras under an eave or awning to help shield them from overexposure to the elements, which could reduce your camera’s lifespan.
Why does my camera stop working at night?
It is possible that your camera is not receiving enough power for the LEDs needed for Night Vision. Try plugging the camera directly into the camera power adapter, bypassing the splitter, to see if the LEDs turn on. If they do, you may need to purchase an additional camera power adapter for that camera.
What is the best way to mount the cameras?
During the Startup Wizard, you will be prompted to adjust the motion detection area of each installed camera. So, you will want to have the cameras installed in their final location by then. Please make sure you have mounted the cameras at least 7 ft. above the ground and have them angled slightly down. The infrared sensor works best for side to side movement across the camera’s field of view as opposed to movement directly to or away from the camera.
My Night Owl App and/or Night Owl CMS Software is not connecting, how do I fix it?
Verify all your wires are connected properly to your NVR. If you are connected to the internet, ensure the NVR is connected directly to your router.
Check to ensure the latest firmware is on your System. By restarting your system, it will check to see if there is new firmware available to download.
Ensure the application you are using is updated. If you are on a mobile device, check the Play Store or App Store for any updated. If you are using a Night Owl CMS product, you can check and confirm you have the latest software updates HERE.
It is possible that your network upload speeds may be insufficient. Check your product specifications for recommended internet speeds as they vary.