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After resetting the password used to log in to your DVR / NVR, you will need to remove and re-add the device to the mobile app.
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Resetting the DVR / NVR Password
Step 1: Using the device's mouse, right-click anywhere on the current screen to access the menu bar. Click any icon on the menu bar.
Step 2: Select, “Forgot Password” in the DVR / NVR Menu.
Step 3: Locate the Password Reset Secure Code found in the “Reset Password” email.
Step 4: Enter the Password Reset Code into the "Secure Code" field, then left-click the mouse just below the onscreen keyboard. Click "OK" to continue.
Step 5: Follow the prompts to create a new password.
Step 6: Confirm the new password.
Step 7: Once the password reset is successful, and depending on the DVR / NVR model, it may or may not automatically reboot after the password is reset. If the device doesn’t automatically reboot, unplug the DVR / NVR power adapter from the back of the device. Wait 10 seconds and plug it back in.
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Now that you have reset the password used to log in to your DVR / NVR, you will need to remove and re-add the device to the mobile app. Click on your mobile app below and follow the simple instructions to remove and re-add the device.
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![]() Click Here |
![]() Click Here |
![]() Click Here |
Visual Steps
*DVR / NVR Menu Images may vary
Step 2: Select, “Forgot Password” in the DVR / NVR Menu.
Step 3: Locate the Password Reset Secure Code found in the “Reset Password” email.
NOTE: Check your Junk/Spam folder if the email is not in your Inbox.
Step 4: Enter the Password Reset Code into the "Secure Code" field, then left-click the mouse just below the onscreen keyboard. Click "OK" to continue.
Step 5: Follow the prompts to create a new password.
Step 6: Confirm the new password.
Step 7: Once the password reset is successful, and depending on the DVR / NVR model, it may or may not automatically reboot after the password is reset. If the device doesn’t automatically reboot, unplug the DVR / NVR power adapter from the back of the device. Wait 10 seconds and plug it back in.
![]() |
Now that you have reset the password used to log in to your DVR / NVR, you will need to remove and re-add the device to the mobile app. Click on your mobile app below and follow the simple instructions to remove and re-add the device.
|
![]() Click Here |
![]() Click Here |
![]() Click Here |
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