After resetting the DVR / NVR password, you MUST follow the steps below to remove and add the device to the Night Owl HD App.
YOU MUST FOLLOW THE STEPS BELOW OR YOUR DEVICE WILL NOT WORK WITH THE APP! DO NOT SKIP THE FOLLOWING STEPS!!
Click on any step for visual detail.
*Application Images may vary
Step 1: If you don’t have the App, download it from the Google Play Store (Android) or App Store (iOS).
Step 3: From the menu, tap “Device Manager.”
Step 4: Select your device by tapping on it.
Step 5: You will see a “Password error!” message after the DVR / NVR password has been changed.
Step 6: Type the new DVR / NVR password.
Step 7: If the password matches your DVR / NVR password, it will say “Connected!” in the App.
Step 8: Deleting the Device: On the Device Manager screen, swipe left on the device name until "Delete" appears. Tap "Delete."
Step 9: After deleting the device, tap the “+” button. Then select “Scan.”
Step 10: Locate the QR Code on the device’s Support Sticker. Make sure the “Device ID” matches the information listed in the App.
Step 11: Scan the device’s QR Code.
Step 12: Create a name for the device and enter the admin password(the new password created during the password reset). Then tap “Save.”
Well done! Make sure to save your new password in a secure location. Remember, the Night Owl Support Site has the answers to your questions. Why call when our Support Site has it all!