- Human Detection has stopped working
- My camera is sending false events
- Capturing more than Humans
- False Alarms and Night Vision
Human Detection has Stopped Working
If the camera's human detection is not working, it is likely due to a configuration error if the power, connections and DVR ports are functional. Please make sure there is a camera image in the live view. If not, the hardware may be faulty. Otherwise, Human Detection can be verified within the DVR's live view if the human detection settings are enabled and if human detection is triggered.
The icons below will appear on the monitor when Motion or Human Detection is triggered.
|Motion Detection||Human Detection|
Configuring Human Detection Settings
To configure the Human Detection Settings on the C20X, C50X, C50XFR Series, please follow the steps below.
1. Right-Click to open the Menu on the bottom of the screen.
2. Select the first icon-General Menu
3. Select Camera from the Main Menu
4. Select the Settings tab on the left-hand side of the Camera menu
5. Select a channel from the dropdown list that you would like to configure with Human Detection
6. To enable Human Detection, make sure that Motion Detection, Light and Human Detection are all checked under the specific channel.
7. Click Apply to save the settings after making the changes.
Firmware Upgrade Check for DVR and Camera
If human detection is still not working after enabling it within the Camera menu settings, then it is possible that there is an updated firmware that is available to resolve this issue. To check for updated firmware, please follow the steps below.
1. Rick-Click to open the Menu on the bottom of the screen
2. Select the Advanced tab on the top right corner
3. Go to Auto-Upgrade on the left-hand side of the Advanced tab
4. Select Check next to Check for Updates
7. If an update is available, please update your system and then reconfigure your Human Detection Settings.
Human Detection Alarm Sends False Events
Night Owl's Human Detection feature uses software that doesn't just capture humans, but rather scans for human movement, motions and shapes. Below is an example of several human actions that the DVR focuses on capturing.
Standing, Walking, Cycling, Waving & Jumping
If your DVR is capturing more than just human motion/events, please try the steps below to receive more accurate alerts.
- Relocate/rearrange the camera so that fewer objects are detected from the camera's lens.
- For example, if small animals are being detected, try placing the camera higher up.
- Change the motion detection area within the settings.
- Adjust the sensitivity of the camera's motion. Keep in mind that lowering this setting could lower the chance of detecting an intruder!
False Alarms and Night Vision
During night time, the camera may have difficulty during Night Vision. This is due to the black, white and grey in detecting human parts. In addition, rain, poor lighting or more lighting from a spotlight or headlight can increase the temperature of the camera. This can have the added effect of providing some white noise with the camera lens which will translate to this being seen in the live view. Overall, this should not affect the experience of recordings at night, but it may lead to degraded image quality over time.