C50XFR Series: DVR Alarm and Notification Issues

Similar Issues

• After an event occurs, any alarm is trigged
• Push Notifications are not received on the Mobile Device
• Email Notification Issue
• Receiving too much False Alarms/Notifications while using PIR Systems

One of the more important features that Night Owl systems have is that after an event occurs you will be notified by different alarms. Alarms can be of different types.

Visual alarms:

• Show Message: Enable an icon to be displayed in Live View when the selected Event Type is triggered.
• Full Screen: The selected channel going to full screen when motion is detected.

Audible Alarms:

• Buzzer: An audible buzzer for a duration of time to alert you when an Event Type happens
  Notifications:
• Email Notifications: Receive Email Notifications
• Push Notifications: Receive Push Notifications on your mobile device.

Show Message, Full Screen and Buzzer are local alarms that you only can see or hear on the DVR, and their functionality depends on if the feature is enabled on the DVR. The Email and Push Notifications not only have to be enabled on the DVR, there are additional necessary configurations, that have been explained on specifics documents, for these kinds of notifications. 
Note: The type of alarm you are going to receive depends on the type of DVR you have.

For False Alarms/Notifications received while using PIR Systems please, refer to this article Analog Cameras: False Alarms/Notifications Issues

Troubleshooting Steps

1. Make sure the alarms or notifications you want to be triggered after an event are enabled

 1.1.1. Enable alarms or received notifications for a Motion Detection event

• Right-click anywhere on the screen and the quick launch bar will appear at the bottom of the screen
• Click on Main Menu (You may need to log in after this step)
• Click on Cameras Tab and select Motion Sub-tab
• On this screen, enable the alarms or notifications you want to receive (Buzzer or Push) by channel.

1.1.2. Enable alarms or received notifications for others DVR events

• Right-click anywhere on the screen and the quick launch bar will appear at the bottom of the screen
• Click on Main Menu (You may need to log in after this step)
• Click on Advanced Tab and select Events Sub-tab
• On this screen, enable the alarms or notifications you want to receive (Show Message, Buzzer or Push) for the different event types and Channels.