C50XFR Series: DVR Hard Drive Issues

Similar Issues

• System is not recording
• Playbacks cannot be found
• HDD not detected
• HDD not formatted
• HDD overwrite configuration
• DVR/NVR Noise

Note: DVR recordings are saved in the Hard Drive of your DVR, so if you are having problems with the HHD you also will have problems with recordings.
Troubleshooting Steps

1. Pre-Installed HDD
Verify in your system specs if your DVR has a pre-installed Hard Drive. Some models are sold with no Hard Drive installed and customers must install it. For help installing the HDD, visit Installing or upgrading the HDD

2. Check HDD Status
Note: A loud grinding sound coming from inside of your DVR can be a symptom that the HDD on your DVR is not working properly.
To check this, please follow the next steps: 

2.1 For C50XFR Series DVR

• Right-click anywhere on the screen and the quick launch bar will appear at the bottom of the screen.
• Click on Main Menu (You may need to log in after this step) and select Device Tab
• On this screen you will be able to see:
- If the Hard Drive has been detected (Should appears on the list)
- Hard Drive Status (Should be on status Normal)
- Hard Drive Free/Total Capacity
• If the Hard Drive is not detected, please make sure you are using the provided DVR Power Adapter. Also, for testing purpose only use the camera Power Adapter to power the DVR and check if the HDD is detected. If the HDD is detected, please contact our Technical Support Team since the DVR’s Power Adapter is not working properly. If after all these tests, the HDD is still not detected, you should contact our Technical Support Team since the HDD on your DVR is not working properly.

• If the HDD status is different than “Normal”, please try to format it by selecting the Hard Drive in the device list and clicking on Format Storage.
Note: Please consider that by formatting your HDD, all the recordings will be erased and cannot be retrieved.
• If after formatting, the HDD Status is not “Normal” (Unformatted, Bad or other) you should contact our Technical Support Team since the HDD on your DVR is not working properly.

Make sure Overwrite Recordings option is enabled. This way, even when your Hard Drive is full, your DVR keeps recording by deleting the oldest records. To check or enable this option:
• Right-click anywhere on the screen and the quick launch bar will appear at the bottom of the screen.
• Click on Main Menu (You may need to log in after this step) and select System Tab
• On this screen, locate Storage Full and make sure Overwrite option is selected from the drop-down menu.