IC8 Series: NVR Video Loss Issues

Similar Issues

• Video lost on one or multiple cameras
• Bad Channel Port
• Purple/Pink Tint
• Night Vision Not working
• Blurry/foggy Image
• Stripes/Lines
• Fuzzy Image
• Cameras compatibility

Note: These troubleshooting steps are directed to solve Video Loss Issue and not Output Video Issue. Video Loss or Signal loss issue is when you are not getting video signal from the camera and you cannot see the live video on the monitor or mobile device.

Output video issue is when you are not able to see an image on your monitor (No NVR Menu or no layout) however you may be able to see an image on your Mobile App or CMS.

There are different scenarios that could cause the Video/Signal Loss issue, Video Loss during night vision, camera signal has a Purple/Pink Tint, or Video Loss on one or all cameras. 

VIDEO LOSS DURING NIGHT VISION

If you are experimenting Video Loss, Stripes/Lines or Fuzzy Image issues on one or more cameras but only during Night Vision, the problem could be the camera or NVR port. Connect the camera, that is currently not working, to a different port on which there is a working camera plugged in and check if the problem persists. This will help to determine if it's a problem with the NVR PoE port of the camera.

 CAMERAS PURPLE/PINK TINT
If you are experiencing Purple/Pink tint on one or more cameras, it is probable that your camera is not working properly, you may also need to check the settings of the channel/s that is/are presenting the issue.

1. First, check if the problem is the channel port or the camera itself. Connect the bad camera to a working camera to the port where the camera, which is not working properly, was.

2. If the camera still not working properly in the new port, there may be an issue with it, please Contact our Technical Support Team

3. If the camera, that was experiencing issues, works in the new port and the working camera experiences the same issues on the other port, there may be an issue with the port. Please, reset the color settings of the channel or factory reset the NVR [How to Factory Reset my DVR/NVR], so it can take the default settings. This should resolve the issue, otherwise, please Contact our Technical Support Team.

VIDEO LOSS ON ONE/ALL CAMERAS
NOTE: These steps also apply to Blurry/foggy Image issues

Troubleshooting Steps: 
1. Check camera compatibility
If you want to connect a camera that was not included in the original kit, you need to check if this camera is compatible with your system. 
Click on the link to check your Night Owl Camera Compatibility

2. Check the camera connection 
Please, make sure the camera is properly connected. The connection between IH8 Series and IP cameras is different from traditional CCTV Systems that use coaxial cables, instead, this system uses Network Cables to make the connection. Using Power over Ethernet (PoE) feature allows connecting the camera without using an external power adapter.  

• One end of the PoE Cable connected to the camera

• The other extreme connected to the VIDEO IN ports on the back of the NVR. Make sure you are connecting the camera to the VIDEO IN ports and not to the Internet Port (It's aside and alone)

 3. Check the camera settings on the NVR Menu

IH8 Series have a feature that allows covering the live view video by channel, so even when the channel is recording the signal video cannot be seen. If you don’t have live view video in one channel but don’t see Signal Loss or Video Loss icon and you also can see the motion or recording icons, the problem is that this channel has enabled the video covert settings.

- Go to NVR Main Menu, and select Cameras Tab

- Select Settings subtab from the left menu

- In the Settings screen, from the drop-down menu, select the channel that has the issue.

 -Locate the covert settings and make sure is disabled

4. Check if the camera is getting power

Once you have checked the connection and camera settings, please, check if the camera is getting power. Go to the non-working camera and cover the front with your hands, check if you see the red LEDs that get activated in Night Vision.
• If so, the camera is getting power, please, factory reset the NVR, could be a configuration issue. (If you need help follow this link How to Factory Reset my DVR/NVR)

• If the Camera does not power, the problem could be the power feed or the network cable. 

Note: IP cameras can be connected directly to the VIDEO IN Ports on the back of the NVR or connected to any Ethernet Port, as long as the NVR and the cameras are in the same network.

(Make sure the camera and the NVR are on the same network)

CAMERAS CONNECTED DIRECTLY TO THE NVR PoE PORTS

If you have this connection and your camera is not getting power, the problem could be the camera, the cable or the NVR PoE Port.

Please, connect the camera that is not working properly to another port. It will help to determine if the issue is with the camera or the NVR PoE Port. If the camera works on a different port, there may be an issue with the NVR Port. If the camera is still not functioning in a different NVR Port, there may be an issue with the cable or camera.

Un-mount the camera that is not working properly and connect it locally using a different Ethernet Cable. If the camera works then the issue is with the Ethernet Cable, if it still not working there may be an issue with the camera. Regardless we suggest to Contact our Technical Support Team. 

CAMERAS CONNECTED TO ANOTHER PORT(E.g. Switch) IN THE SAME NETWORK OF THE NVR

Check the port where the camera is connected it's on the same network of the NVR. Also, that this port has PoE Enabled. For Example, if you have the camera connected to a switch, make sure to connect it to one of the PoE Ports.(E.g. First four ports in the switch of the picture)

Note: Do not use Extension Cables for more than 300 ft to connect an IP Camera.