IC8 Series: NVR Output Video Issues

Similar Issues

• Resolution mismatch
• TV/Monitor Video source
• Bad HDMI or VGA port
• No output video from the NVR
• NVR stuck on Night Owl Logo
• NVR keep restarting

Note: These troubleshooting steps are directed to solve output video issues and not video loss or signal loss issues. Video Loss or Signal loss issue is when you are not getting video signal from the camera and you are not able to see the live video on the monitor or mobile device.

Output video issue is when you are not able to see an image on your monitor (No NVR menus, no layouts) but you may be able to see it on the mobile device. Also, we include here the issue when the NVR gets stuck on the Night Owl Logo (also called Frozen Screen).

Troubleshooting Steps

Before starting these troubleshooting steps, please make sure that everything is properly connected: The NVR connected to the power and video output cable VGA or HDMI (what you are using) is connected from the NVR to the TV/Monitor.

1.     Is the NVR getting power?

If the NVR is properly connected to the power, please verify if the LED’s on the front of the NVR is turned on? Do you hear the humming of the HDD?

The position and form of the LED’s in front of the camera lens may vary depending on the DVR/NVR/Other product series. If the LED's are on, this could mean that the system is getting power but not necessarily that is booting up. If the LED’s are not blinking, this could mean that the system is not getting power. (Even when you don’t see the LED’s lighting up on the NVR if you are close enough to the device you could hear the humming of the HDD, what means is powered on.)

This is a basic way to check if the NVR is powering on. If so, please continue to the second step. If you determinate that your NVR is not getting power, please visit the IC8 Series: Not Powering On Troubleshooting for a complete guide to troubleshooting this issue.

 2.     Monitor Capabilities and settings

2.1 Monitor Capabilities

Please check the maximum resolution that your Monitor supports. If the default output video resolution of your NVR is greater than the maximum resolution that your Monitor supports, you will not be able to see the video from the NVR on the monitor.

If you try to change the NVR video output resolution to a new one that your monitor does not support, your NVR will return to the previous resolution.

2.2 Monitor settings

Please check if the monitor has selected the correct input source where the NVR is connected (VGA OR HDMI). Keep in mind that most of the new TV/Monitors have more than one HDMI port, so please be sure to notice on which HDMI Port is your NVR plugged onto and select this port as the input source on the TV/Monitor Menu.

3. Check HDMI/VGA Cables and Ports

If you still not able to see an image on your monitor, you need to check the HDMI and VGA Cables. Using a different HDMI/VGA Cable that the one you are currently using to see if the cable is not working properly. If you see the image after changing the cable, please Contact our Technical Support Team and start a warranty claim for a new HDMI cable. (Night Owl only provides HDMI cable in their kits, no warranty claim will be approved for VGA Cables)

If after changing the cables, you still have video output issue, is probable that the HDMI or VGA port the NVR is broken. At this point, please Contact our Technical Support Team. Our technician must check if the troubleshooting steps were done and if your device is still under warranty.

4. NVR stuck on Night Owl Logo or NVR keeps restarting

If your NVR gets stuck on Night Owl Logo or the NVR keeps restarting, please check if you are using the correct NVR's Power Adapter/Cable. 

If the issue persists, please Contact our Technical Support Team and start a warranty claim for the NVR. Our technician must ensure the troubleshooting steps were done before starting the warranty claim process.