CS04 Series Application Alerts

Similar Issues

• Safe Application Alerts

 

This article covers alerts that you may receive while utilizing the Night Owl Safe Application

 

Alerts

Invalid Phone Number: Sign in with the email address used to register the account. 

NOTE: After signing in, verify the correct phone number is listed in Account Settings. 

 

Wrong Password: Re-enter your login credentials. Make sure you are using the email address and password created during account setup. 

Account Doesn't Exist: The phone number doesn't match a registered account. 

 

Idle Timeout: Logged out due to inactivity. 

 

Network Error: Internet connection is offline. The device is not connected to the Internet, or the Internet is unavailable. 

 

Old Password is Wrong: You must enter the current (old) password to create a new password. 

The "New Password" and "New Password Confirmation" fields must match. 

 

Password Changed: The password was successfully updated. 

 

Missing Current Password Field: You forgot to enter your current (old) password. 

 

New Password Format is Incorrect: Create a new password using any alphanumeric combination between 8 and 20 characters. 

 

Network Loss: The network is connected, but the Internet is not working. 

 

Invalid Email Address: Make sure you enter the email address associated with your account and that it is in the proper format. 

 

Invalid Verification Code: You have entered an invalid verification code. 

 

Sending Confirmation Code: A confirmation code is being sent to your registered email address. If you do not see the email in your Inbox, make sure to check your Junk/Spam folders. 

Account Already Exists: The phone number entered is associated with a different account. 

 

Unable to Read QR Code: Make sure to hover your Smart Device over the entire QR Code. 

 

Password Verification for Account Settings: You must confirm your password to access your account's settings.