We have been made aware that select customers are having trouble with remote viewing on the Night Owl HD application. Our engineering team is investigating this and working to swiftly provide a resolution, where needed.
Some customers have been able to resolve this issue by:
Turn the router off and then on
Rebooting the DVR
Launching the Start-Up Wizard to ensure network connectivity
We appreciate your patience and should have any intermittent connectivity issues resolved soon.