HC20X Series: DVR Network Time Protocol Issues

Similar Issues

• DVR date and time is not synchronized with the local time
• Playback time is different from the time selected on DVR recording Search.

Troubleshooting Steps

Note: NTP allows you to sync your DVR to the Network Time Protocol standard time and date. To use NTP with your system, the DVR must be connected to the Internet and the NTP option must be enabled on the DVR.

1. Make sure your system has an Internet Connection. Visit this link for help on HC20X Series: DVR Network Connection Issues
2. If your system is connected, please make sure NTP is enabled on your DVR and you are using the correct Time Zone for your location.

To enable NTP and set up the Time Zone follow the next steps:

1. Go to HC20X Series: DVR Date and Time Issues
2. Locate the subtitle “1.1 My system is connected to the Internet” to learn how to setup NTP and Time Zone on your system.