- During Startup Wizard, network check fails
- Device cannot be found in the network
- Device cannot get an IP address (Wrong IP settings)
- The Night Owl Connect CMS Software is not connecting remotely.
- Night Owl Connect App cannot connect while in local Wi-Fi
1. Check all cable connections
• Replace paragraph above with: “Please check that the network cable is not loose and is properly connected. The network cable must be connected from the DVR/NVR network port to one of the available LAN port in the Local Router (e.g. LAN1, LAN2 etc.)
2. Check for damaged cable or ISP issues
• Unplug the Ethernet cable from your DVR/NVR and connect to another device (e.g. laptop) to check the cable condition.
If you have an internet connection on the other device, this means that the Ethernet Cable works. You can plug the ethernet cable into your DVR/NVR and go to Step 3 of this guide. If you don’t have an internet connection on the other device, either the cable needs to be replaced or you are having problems with your ISP (Internet Service Provider).
• Connect the DVR/NVR using a different Ethernet cable and check the network connection as indicated in the next step.
o Check for Ethernet port green and amber activity lights on the system. (For THD Series check if the connection status light on the top of the DVR is blinking blue)
If you still don’t have an Internet Connection after change the cable, neither on the DVR/NVR nor in the laptop, you must contact your ISP.
If you can see activity lights working, please restart your device. This will refresh the IP assigned to the DVR/NVR by your router. After restarting, your device must have Internet Connection. If not, please go to Step 3.
3. Check Network Settings and IP address
o Check if the IP address of the DVR/NVR is different to the default one.
|DVR/NVR Series||Default IP address|
o Check if the IP address is set in DHCP (Static/DHCP disabled Configuration is recommended only for advanced users)
To check these parameters, please, follow the next steps:
For WNVR Series
• Right-click anywhere on the screen and the quick launch bar will appear at the bottom of the screen.
• Click on Main Menu (You may need to log in after this step)
• Main Menu will open on General Tab, on this screen select Network sub-tab
• On this screen, you can check the IP address of your device and verify if DHCP is enabled. (If DHCP is disabled and you have to enable it by selecting the checkbox, please restart your device. This will refresh the IP assigned to the DVR/NVR by your router)
4. As a last resort, please reset the System to the factory settings.
(Note that all current settings will be erased but not the HDD recordings)
For help on factory reset your device, please, follow the next link: How to Factory Reset my DVR/NVR?
If all Troubleshooting Steps Fail and a Warranty Claim is needed, please call our Technical Support Team. Our Technician will need to make sure all steps were done. Please have the device’s model noted when you call.
Note: In order to remote connect the DVR/NVR using your smartphone or CMS, your network speed must accomplish some minimum requirements. Please, follow the next steps:
1. Use a computer with PC /MAC OS
2. Open a Website Browser and type www.speedtest.net
3. Right-click on Begin Test
4. See the download/upload speeds
NOTE: We recommend minimum 2 Mbps upload speed for your DVR/NVR. Consider that your Internet Connection is shared between all the devices you have in your home. So, you will need more than 2 Mbps of upload speed to have your device properly connected.