USER’S MANUAL WNVRC20 SERIES
*Images may vary
Thank you for choosing Night Owl Security Products!
By purchasing a Night Owl product, you receive a one (1) year warranty covering manufacturing defects in material and workmanship. In addition to warranty and technical support benefits, you will have access to our multitude of free instructional “How to Videos”. You can also view our instructional videos by clicking the “How to Videos” tab within your product’s page on our website.
|Register at www.NightOwlSP.com|
Night Owl’s WNVR Series Camera Compatibility:
- WCM-SD2POU-JUN V2
THIS MANUAL WAS ACCURATE AT THE TIME IT WAS COMPLETED. DUE TO OUR ONGOING EFFORT TO CONSTANTLY IMPROVE OUR PRODUCTS, FUNCTIONS MAY HAVE BEEN ADDED OR CHANGED.
Before setting up your system, you MUST update your NVR’s firmware. Please follow these steps:
Connect one end of the included Ethernet cable into the LAN port on the back of your NVR. Connect the other end into your Modem/Router to establish an Internet connection.
Next, connect the NVR to your TV/Monitor using the provided HDMI cable. If your TV/Monitor does not have an HDMI port, you may use a VGA cable (not provided).
- Using the provided NVR power adapter, power on the NVR.
- Once the NVR is powered on, the Startup Wizard will begin. Follow the steps within the Startup Wizard to upgrade your system’s firmware.
NOTE: Your NVR must be connected to the Internet in order to upgrade the firmware.
Quick Setup Guide
|Use a QR Code scanner on your Smart Device to scan the QR Code. Scan the QR code to the left to access the Quick Setup Guide for assistance in configuring Night Owl Security system.|
TABLE OF CONTENTS
|Night Owl’s NVRs are manufactured for quality and ease of use. As such, our NVRs contain menus designed for advanced users that should not be adjusted without having enhanced knowledge regarding the menu. In most cases the default settings allow for optimal functionality. The menus that should maintain the default settings are indicated with this icon.|
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)this device may not cause harmful interference and (2) this device must accept any interference received, including interference that may cause undesired operation.
FCC Compliance Statement
These limits are designed to provide reasonable protection against frequency interference in residential installation. This equipment generates, uses and can radiate radio frequency energy and if not installed or used in accordance with the instructions, may cause harmful interference to radio communication. However, there is no guarantee that interference will not occur in television reception, which can be determined by turning the equipment off and on. The user is encouraged to try and correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
The Federal Communications Commission warns the user that changes or modifications to the unit not expressly approved by the part responsible for compliance could void the user’s authority to operate the equipment.
- USE THE PROVIDED POWER ADAPTER.
- Do not use this product with a power source that applies more than the specified voltage.
- NEVER INSERT METAL INTO THE NVR CASE OR ITS OPENINGS.
- Inserting metal into the NVR case may cause electric shock.
- DO NOT OPERATE IN WET OR DUSTY AREAS.
- Avoid placing the NVR in areas such as a damp basement or dusty attic.
- DO NOT EXPOSE THE NVR TO RAIN OR USE NEAR WATER.
- If the NVR accidentally gets wet, unplug it and contact technical support immediately.
- KEEP PRODUCT SURFACES CLEAN AND DRY.
- To clean the outside case of the NVR, use a lightly dampened cloth. Do not use cleaning solutions or solvents.
- DO NOT INSTALL NEAR ANY HEAT SOURCES.
- Do not install the NVR near any heat sources such as stoves, heat registers, radiators or electronics (including amplifiers) that produce heat.
- UNPLUG THE NVR WHEN MOVING IT.
- Make sure that the NVR is unplugged before you move it. When moving this device, be sure to handle it with care.
- MAKE SURE THERE IS GOOD AIR CIRCULATION AROUND THE NVR.
- This NVR uses an internal hard drive, which generates heat during operation for video storage. Do not block vents on the NVR, as these vents reduce the generated heat while the system is running. Place this product in well-ventilated area.
- DO NOT ATTEMPT TO REMOVE THE TOP COVER.
- If you observe any abnormal operation, unplug the NVR immediately and contact technical support. Do not attempt to open the NVR to diagnose the cause of the problem.
- HANDLE THE NVR CAREFULLY.
- If you drop the NVR on any hard surface, it may damage the device. If the NVR doesn’t work properly due to physical damage, contact an authorized dealer for repair.
- IT IS RECOMMENDED TO USE YOUR NVR WITH AN UNINTERRUPTIBLE POWER SUPPLY (UPS).
- Connecting your NVR and cameras to a UPS allows continuous operation even during power outages. The run-time duration will depend on the rating of the UPS used.
You may be subjected to severe electrical shock if you remove the cover of the NVR.
3.1 System Requirements
Please be sure that your PC/MAC® complies with the following specifications:
- PC Operating System: Windows® 10
- MAC Operating System: MAC OS X® 10.9 and above
Please be sure that your mobile device complies with the following specifications:
- Android™: 6 and above
- iOS®: 10 and above
THIS MANUAL WAS ACCURATE AT THE TIME IT WAS COMPLETED. DUE TO OUR ONGOING EFFORT TO CONSTANTLY IMPROVE OUR PRODUCTS, SPECIFICATIONS MAY HAVE BEEN ADDED OR CHANGED.
DISCLAIMER:The exact components of your system, images and quantities may vary depending on your model number. While these may vary, this QSG will address the setup and initial configuration of your NVR and cameras.
NOTE: For best results, use the included Night Owl accessories. Third party accessories may not work properly.
Once you have downloaded Night Owl X or Night Owl X HD and connected your NVR to your router, you can network your NVR by scanning the QR code which is located on the top of the NVR.
1. Audio Output – Allows for the connection of an amplified speaker using a TRS 3.5mm / 1/8 inch commonly known as a phone/headphone jack.
2. VGA Output – VGA output allows for a video connection. If the TV/Monitor does not have an HDMI input but does have a VGA input, connect the VGA cable from the VGA output port on the NVR to the VGA input port on your TV/Monitor. (VGA cable not included)
3. HDMI Output –HDMI output allows for the video connection. If the TV/Monitor has anHDMI input, connect the HDMI cable from the HDMI output port on the NVR to theHDMI input port on your TV/Monitor.
4. RJ-45 (Ethernet) Port – The RJ-45 port will be used to connect the Wireless NVR to your modem/router for remote viewing. Please note that your Wireless NVR comes with built-in Wi-Fi for the cameras to transmit to the NVR. However, you will need to manually connect the NVR to your modem/router to remotely view on a smart device or PC/Mac®.
5. USB Ports – USB ports allow for the connections of a USB mouse and/or a USB flash drive. You will connect the included USB mouse to assist you in navigating the NVRs menu interface. You will connect a USB flash drive to download video files from the NVR and save them to your USB flash drive.
6. Power Input - Used to connect the included 12V DC power supply.
7. NVR Antenna Mount – For installation of two included NVR antennas.
NOTE: Connect all cameras locally before final placement to ensure that all components function properly.
3.2.3 Mouse Diagram
Double-click the left button on any camera view in split-screen mode to bring it to full screen display. Double-click again to return to split-screen mode. Right-click to show the Right-Click Menu at the bottom of the screen. Left-clicking hides the Right-Click Menu.
Left-click to make a selection. Right-click to cancel setup or return to previous screen.
To Enter Values:
Move the cursor to a blank field and click the mouse. A virtual keyboard will appear which supports numbers, letters and symbols. The Shift function will access symbols in addition to upper case letters.
NOTE: Connect all cameras locally before final placement to ensure that all components function properly.
1. Locate the antenna included with each camera.
2. Fasten the antenna to the camera.
3. Locate the camera power adapter and connect it to a surge protector, UPS or wall outlet.
4. Connect the camera power adapter to camera.
5. Repeat for each camera.
By default, each camera within your Wireless NVR kit comes pre-paired to the Wireless NVR. Additionally, your wireless NVR has its own built-in Wi-Fi for secure, uninterrupted video transmission and recording. Pairing allows for the wireless transmission coming from the camera to be detected by the Wireless NVR. However, if you have a camera that needs to be replaced while under warranty, the replacement camera will similarly need to be paired to the NVR.
To pair a replacement camera to your NVR, please use the below steps:
1. Power on the replacement camera using the camera power adapter.
|2. With the NVR connected to a TV/Monitor, right click on your mouse and navigate to the Main Menu using the options bar.|
3A. Go to the Camera Menu and select the Add Camera tab on the left side of the menu.
3B. The top portion of the screen will list cameras that have been found but not yet paired.
3C. The bottom portion of the screen will show all cameras that are currently paired to the NVR.
4. Next, you will need to reset the replacement camera. To do so, press and hold the reset button until you hear a beep, indicating the camera has begun the reset process.
5A. After 3 minutes have passed or after hearing the camera beep, click on Wireless Add on the Add Camera Screen.
|6. Within the Wireless Add screen, the "Number of Cameras Connected" signifies those cameras that are already paired to the Wireless NVR and will not immediately reflect this new camera.|
Camera distance from NVR.
Electrical interference will degrade the quality of the signal.
HOW OBSTACLES AFFECT YOUR SIGNAL STRENGTH
NOTE: If your setup requires the signal to be transmitted through an obstacle that severely weakens it, you can use the 9 ft. Wi-Fi Extender Antenna included with your system.
The Extender Antenna can be used to bypass the obstacle weakening the signal. Simply replace the white Camera Antenna with the Extender Antenna and then mount the Extender Antenna on the opposing side of the obstacle.
Place camera out of reach to avoid vandalism.
Avoid direct exposure to weather.
Follow these instructions to correctly install your cameras.
1. Locate a camera and choose a location where you would like to mount the camera.
2. Indicate screw positions by marking three holes on the surface where you plan to mount the camera, using the holes in the camera base a guide.
3. Using a drill bit slightly smaller than the included screw anchors, drill into the mounting surface using the guide marks you placed in the previous step.
4. Insert the screw anchors.
5. Line up the camera base holes with the screw anchors. Holding the base in place, insert screws and tighten until secure.
6. Once the base is screwed in place, make sure that the camera is securely mounted by placing gentle pressure on the mount.
7. Adjust the camera housing to point in the direction of the area you would like to monitor.
5.1 Connecting Your Wireless NVR
2. Plug one end of the included HDMI cable into the HDMI port on the back of the Wireless NVR.
3. Plug the other end of the HDMI cable into the back of your TV or monitor.
4. Select the appropriate video input channel on your TV or monitor to view the NVR.
5. Plug one end of the included Ethernet cable into the LAN port on the back of the Wireless NVR.
6. Plug the other end of the Ethernet cable into a port on the back of your router.
7. The Camera and NVR power adapters will be appropriately labeled. Ensure you are using the correct power adapter when setting up your system.
8. Connect the Wireless NVR power adapter to the Power Input on the rear of the Wireless NVR.
9. Plug the Wireless NVR power adapter into a surge protector or Uninterruptible Power Supply (UPS). (Surge protector and UPS not included)
6.1 Startup Wizard
When your NVR is powered on it will display the Night Owl logo while initializing.
After initialization, you will be prompted to use the Startup Wizard. Follow the on-screen instructions to:
Complete the basic setup of your NVR.
Upgrade the firmware.
Set up the Night Owl X or Night Owl X HD app
Test your cameras locally.
Create an Admin password.
Configure the recording settings.
6.1.1 Camera Test
The Camera Test screen of the Startup Wizard serves as a reminder to test the camera connections to the NVR. If a connected camera displays a “No Signal” message, please visit www.NightOwlSP.com and click on the Support tab.
6.1.2 Network Check
The Network Check screen of the Startup Wizard displays instructions for how to connect your NVR to the Internet. You will need the included Ethernet cable to establish connection, your NVR will not be able to wirelessly connect to your router/modem. Once you have made the required connection using the Ethernet cable, you may click Test within the Startup Wizard to confirm Internet connection.
The Advanced Network Configuration tab is recommended only for advanced users.
Once the internet connection has been established, the Startup Wizard will display a successful connection screen.
If your NVR is not able to establish Internet connectivity, a Connection Failed screen will appear. Follow the instructions on this screen to re-test the network. If you wish to proceed with the NVR setup without a network connection, you may do so by clicking the box marked, “I do not want to connect to a network.”
6.1.3 Password Creation
This screen will also require that you set a recovery email address in the event that your admin password is forgotten.
NOTE: You will not be able to complete the Startup Wizard unless a recovery email address is established. To change your recovery email address, you MUST rerun the Startup Wizard.
Simply click on the text box to open the on-screen keyboard. Use this keyboard to create your admin password and to input your recovery email address.
6.1.4 Firmware Check
The Firmware Check screen of the Startup Wizard will automatically check for a updated firmware for your NVR.
If you have forgotten your Admin password, simply click on the “Forget Password” tab in the Startup Wizard.
6.1.5 Date and Time Setup
6.1.6 Night Owl Connect App
The Night Owl Startup Wizard gives you information on where to find the Night Owl Connect App and how it can be used to remotely view your DVR recordings and live stream.
Follow the next steps to create your Night Owl Connect account.
Once you have installed the Night Owl Connect App on your smart device and create an account, you can scan the QR code on the Startup Wizard to configure your DVR with the Night Owl Connect App!
Night Owl recommends using the same recovery email address that you previously chose in the Startup Wizard when creating your Night Owl Connect account.
DISCLAIMER: QR Code within this image is not active. Please scan the QR Code on your TV/Monitor within the Startup Wizard.
Please follow the next steps for creating and using your Night Owl X or Night Owl X HD account.
6.1.6 (a) Using Night Owl Connect
Download and Install Application
1. Download the appropriate App from the App Store or Google Play Store and install the application on your device.
NOTE: Use correct app for compatibility.
2 Create an account using an email address for the username and a password between 6–20 characters.
3 After completing the account setup and verification process, sign into the app and tap the "+" symbol to add a device.
The Night Owl Application will lead you through the rest of the setup process.
Connecting and Adding your Device
A device can be added to the Night Owl Connect app by using the application’s Smart Auto Detection or through a QR Code Setup. With Smart Auto Detection, your DVR will automatically be detected by the Night Owl Connect software, making connecting easy! To use this preferred method, ensure your Smart Device and DVR are both on the same network.
4. Adding a Device
To begin adding a new device, first select the yellow plus sign within the Device menu. Then select your device type from the Device list and follow the on screen instructions.
4A. Smart Auto Detection
If your DVR and Smart Device are running Night OWl Connect on the same network, the Smart Auto Detection will find your DVR. If this method is not available, please use the QR Code Setup from step 4B below.
4B. QR Code Setup
To use the QR Code Setup, select Setup device by QR Code within the Night OWl Connect App, and hover your Smart Device camera lens over the QR Code located on the top of your DVR.
Login to your App
5. On the Device Login screen, enter the login information for the DVR (Remember, the DVR login and Night Owl Connect app login are different). The DVR username is admin by default. If you are not the admin, login with your username credentials. If you do not have a username and password, please contact the admin and have them create one for you using the instructions on page 7 of your QSG.
6.1.7 Password Verification
6.1.8 Camera/Channel Settings
The Camera/Channel Settings screen of the Startup Wizard serves as a reminder to mount your system’s cameras in the final position so you can make accurate adjustments to positioning, detection area and channel sensitivity.
6.1.9 Camera Positioning
The Camera Positioning screen of the Startup Wizard shows how you can use the Live View feature of the Night Owl Connect App to easily adjust your cameras’ position and viewing angle.
6.1.10 Channel Configuration
The second Channel Configuration screen of the Startup Wizard allows you to configure the following channel settings:
1. Edit channel name.
2. Turn on/off alarm (push notifications).
3. Define motion detection area.
4. Adjust motion sensitivity.
5. Configure channel recording schedule:
5a. 24/7 Motion - Channel records when motion is detected.
5b. 24/7 Continuous - Channel records non-stop during selected times
5c. Custom Schedule - You define the recording modes, dates and times.
If no camera is connected to the channel, just click Next.
6.1.11 Default View
Depending on your NVR’s channel limit, you may select several viewing options from the drop-down menu:
Quad View: 1 channel onscreen
Quad View: 4 channels onscreen
Quad View: 6 channels onscreen
Quad View: 8 channels onscreen
Quad View: 9 channels onscreen
6.1.12 Helpful Links
NOTE: Please scan these QR Codes directly from your TV/Monitor, NOT directly from this page.
The Helpful Links and Support screen of the Startup Wizard contains QR codes linked to:
NVR Troubleshooting Guide
PC/MAC® software download page
NVR Support page
Remote Viewing Support page
For more information, visit www.NightOwlSP.com and click the Support tab at the top of the page.
Once you have successfully completed the Startup Wizard, click Finish to begin using your Night Owl NVR.
6.2 Live View (Login and Icons)
6.2.1 Live View (All Channels)
1.Date and Time OSD: Displays the date and time of your camera.
2.Signal Strength: Shows the signal strength of the camera.
3. Motion Detection Icon: Indicates that an alarm event such as motion detection, video loss or tampering has occurred.
4. NVR status Recording Icon: Indicates that the NVR is currently recording video from that camera. This icon will be the same whether the recording is scheduled, initiated manually or triggered by motion.
6.2.2 Right-Click Menu
1. Menu: Open the Main Menu.
2. Lock: Locks the system (log out), making it necessary to enter the password to access any NVR menus.
3. Startup Wizard: Launches the Startup Wizard.
5. Slide Show: Turns on sequence mode to automatically rotate channel views at specific intervals (also known as Dwell Time).
6. Audio: Controls live audio volume.
8.Video Playback: Opens the Video Playback menu.
6.2.3 Login/Forgot Password
6.3 Video Playback
1. Video Image: Shows an image of the cameras that have video for the search parameters entered.
2. Date: Allows you to search by date.
3. Camera: Allows you to search certain cameras.
4. Motion/Continuous: Allows you to search for Motion or Continuous recordings.
5. Search: Activates the search based on the criteria established above and shows the recordings found on the table below.
6. File Playback: Allows you to focus in on the video recording selected in the table above and control the recording.
Click Copy when the proper channels have been chosen.
The general menu will allow you to access display and network settings for your NVR system.
7.1.1. Network Advanced
DHCP: Network configuration mode that gathers the network values automatically form DHCP server. If unchecked this value can be set manually.
IP Address: Network address of the connected NVR.
Subnet Mask: The range of IP addresses that can be found in the network. This should always be set to the default address 255.255.255.00
Gateway: The connection between two networks. This should always be the IP address of the connected router.
Mac Address: The unique identifier assigned to network interfaces for communications at the data link layer.
Preferred DNS: Domain Name System server address.
Web Port: Allows access to your NVR with your computer through your LAN or the Internet. The default value is 80.
Network Bandwidth: Defines channel capacity, or the maximum throughput of the network interface.
Network Status: Shows status of the network connectivity.
DDNS Function: Enable or disable the usage of the DDNS service on the NVR.
7.1.3 Video Alarm
7.1.3 (a) Notification Schedule
7.1.3 (b) Area Setup
7.2.2 Add Camera
7.2.2 (a) Edit
7.2.2 (b) Wireless Add
7.2.2 (c) Advance
7.2.2 (d) Manual Edit
7.2.2 (e) Repeater
7.2.3 Channel OSD
7.2.3 (a) Image Settings
7.2.4 Video Quality
7.2.5 IPC Upgrade
7.3 Record Menu
The Record menu will allow access to the Record Settings and Export Recordings submenus. From these submenus, it will be possible to manage the settings for those categories.
7.3.2 Export Recordings
Search and playback all recorded video from this menu. Choose your desired date and times from the options below, then click Play to view recorded video. Right-click to exit back to the menu screen.
7.4 Hard Drive
7.5.1 System Settings
7.5.2 Wifi Setup
7.5.3 User Management
7.5.4 Device Info
7.6.1 Sys Maintenance
7.6.3 Factory Default
DDNS: Dynamic Domain Naming System. Method for automatically updating hostnames, address or other information like a URL on a given name server.
DHCP: Dynamic Host Configuration Protocol. A network protocol that allows a server to automatically assign a device and IP address.
IP: Internet Protocol. Protocol for standard communications across the Internet.
ISP: Internet Service Provider. An organization that provides services for accessing or using the Internet.
OSD: On Screen Display.
PIR: Passive Infrared. Heat-based sensors eliminate most false alarms and only delivers alerts when people, animals or vehicles are detected.
SMTP: Simple Mail Transfer Protocol. Standards used for email transmission.
UPS: Uninterrupted Power Supply. Device used to keep the NVR and cameras powered when the main power supply is lost or disconnected.
NIGHT OWL, LLC (‘Night Owl”) provides the following warranty to the original retail purchaser only (the “Purchaser”) with respect to this product (the “Product”):
For a period of one (1) year after the date of sale, the Product shall be free from manufacturing defects in material and workmanship. In the event that the Product is defective, the Purchaser must return the Product at Purchaser’s cost (no CODs) to the address below, with the original proof of purchase receipt. In its sole discretion, Night Owl will either repair or replace the Product at no additional cost to the Purchaser. Any replacement Product (or parts) will be covered by the same warranty as the original Product through the expiration date of the original warranty period.
This warranty does not apply to the following parts or upon the following events:
Bulbs, LEDS and batteries;
The Product was not used or installed in the manner described in the installation instructions;
Negligent use of the Product or misuse or abuse of the Product;
Electrical short circuits or power surges;
Use of replacement parts not supplied by Night Owl;
Product is either tampered with, modified or repaired by another service provider;
Product has not been maintained in accordance;
Accident, fire, flood or other acts of God;
Failure to use Night Owl approved accessories;
Defects or damages arising by use of the Product in other than normal conditions (including normal atmospheric, moisture and humidity conditions).
Except as otherwise prohibited by law, this warranty is in lieu of other warranties, express or implied and Night Owl neither assumes no authorizes any person to assume for it any other obligation or liability in connection with the sale or service of the Product.
In no event shall Night Owl be liable for any special or consequential damages arising from the use of the Product or arising from the malfunctioning or nonfunctioning of the Product or for any delay in the performance of this warranty due to any cause beyond its control. This warranty shall not apply to installation or the removal and re-installation of products after repair.
Night Owl does not make any claims or warranties of any kind whatsoever regarding the Product’s potential, ability or effectiveness to prevent, minimize or in any way affect personal or property damage or injury. Night Owl is not responsible for any personal damage, loss or theft related to the Product or to its use for any harm, whether physical or mental related thereto. Any and all claims or statements, whether written or verbal, by salespeople, retailers, dealers or distributors to the contrary are not authorized by Night Owl and do not affect this provision of this warranty.
Returns Under This Warranty
In order to obtain service, please make sure that you have registered your product on-line no later than thirty (30) days after purchase at www.NightOwlSP.com in the warranty registration section or in any other manner described in the instructions.
Certain uses, publication and/or distribution of video/audio recordings from security cameras and/or audio devices are prohibited or restricted by federal, state and local laws. When enabling and/or using audio recording features with your hidden security camera, be sure to comply with the laws in your country, state and locality. Mac and Mac OS X are registered trademarks of Apple Inc. Windows, Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 10 are registered trademarks of Microsoft Corporation in the United States and/or other countries.
If a problem occurs, you may be able to easily correct it yourself. The following table describes some common issues and their most likely solutions. Please refer to the table before calling technical support.
Be sure to write down all the important information below and place it in a secure location.
General NVR Information
NOTE: The Mac Address can be found within the Network tab of your NVR’s Maintenance Menu. The Component Model Number can be found within the Device Info tab of your NVR’s Maintenance Menu.
Component Model Number:
Internet Login Information
NOTE: This information can be found within the Network tab in your NVR’s Configuration Menu.
IPv4 Subnet Mask:
For troubleshooting guides, FAQs, video tutorials and more:
Please visit www.NightOwlSP.com.
Click the Support tab.
Type WNVRC20 in the top right search bar.
Access the support material needed.
PHONE (English, Spanish & French)
Sales/ Technical Support
Live Chat 24/7, 365 days a year
24/7 Product Support
iPhone, iPad, Mac and Mac OS X are registered trademarks of Apple Inc. Windows, Windows XP, Windows Vista, Windows 7, Windows 8 and Windows10 are registered trademarks of Microsoft Corporation in the United States and/or other countries.