Similar Issues:
- Login Issues
- Password Reset
Troubleshooting Steps
Once you have downloaded the Night Owl X and or the Night Owl X HD App, you will need to follow the steps below.
1. Select Create an account
2. Confirm the terms of use
3. Type in a valid email Address
4. Type in the password of your choice
5. Confirm the password
6. Select, Create Account
7. Please, click on “confirm” to confirm your account information
8. Please confirm your email address by signing into your email and click “Confirm Email”
a. Click on “Resend Email” if you did not receive the confirmation email
Note: The customer will not be able to move to the next step without confirming their email address.
9. A window will appear stating that “Your user was Activated”
10. Select "Sign In" in the App
11. Type in the password for you NOX Account and select “Sign In”
Note: If the customer is receiving a “Username or Password is incorrect error message”, please ensure that they have confirmed their email address and try to sign in on the app again.
12. Select the yellow “+” sign
13. Select the “Add Button”
14. Add a name: DVR / NVR Unit e.g. “Home DVR”
15. Enter the password of your DVR / NVR (This is the password you created in the startup wizard of your DVR / NVR) and select "Next" in the top right corner of the app.
16. The device should now be connected to the app, if connected properly your device will display the connected icon in green.
17. To start viewing the cameras connected to the DVR, tap on the device
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