- Multiple user accounts created on the DVR
- Multiple users trying to utilize the Night Owl X app with different credentials
Impacted Night Owl Product Series:
- THD Series
- H2THD Series
- XHD Series
THD/H2THD DVR Product Series
These series of steps are to be performed in the DVR Configuration Sections before the Night Owl X / Night Owl X HD
1. Login into the DVR using your credentials; Username should always be “admin” when creating a secondary account.
2. Left Mouse click anywhere in the screen to make the Main Menu Options Appear in your screen.
3. Select Main Menu from the list of options
4. Navigate to the Configuration Icon > Select “User” at the bottom left corner of the screen.
5. Click on the “Add” button and set the permissions the new user is to have click on save.
XHD Product Series
1. Login into your DVR using your credentials; Username should always be “admin” when creating a secondary account.
2. Click anywhere in the screen to make Menu Taskbar appear at the bottom of the screen.
3. Select the Main Menu Icon on the left of the Taskbar.
4. Navigate to the System Tab at the top of the Screen > on the left side of the screen a “Users Icon” is displayed in a Sub-Tab at the left section of the screen.
5. Click on “Add User” button located in the Right Section of the Screen.
6. Edit the second user name, enable and create a password for this user.
7. Lastly, edit permissions for the user from the admin account.
WNVR Product Series
Night Owl X and Night Owl X HD is compatible with the WNVR Series, but secondary users cannot be created within the DVR configuration. To grant remote access to other users, the "admin" permissions must be shared.
- All secondary remote users will need to create an initial account in the Night Owl X Application. (Night Owl X App: Initial Setup)
- The password created by the administrator will need to be used in the application to pair the Night Owl DVR to the Night Owl X Application.
- The Night Owl X/ Night Owl X HD Applications will allow up to 3 users to be connected remoted.
- If multiple users are logged in at the same time, certain features are not accessible simultaneously.
- Night Owl X/ Night Owl X HD Push Notifications will be set to the last settings made by the Administrator.