H2THD Series: DVR Network Connection Issues

Similar Issues

• During the Startup Wizard, network check fails
• Device cannot be found in the network
• Device cannot get an IP address (Wrong IP settings)
• The Night Owl X CMS Software is not connecting remotely.
• Night Owl X or Night Owl X HD App cannot connect while in local Wi-Fi

Troubleshooting Steps

1. Check all cable connections
• Please, check that the network cable is not loose and is properly connected. Network cable must be connected from the DVR network port to one of the available LAN ports in the Local Router (e.g. LAN1, LAN2 etc.)

2. Check for damaged cable or IPS issues

• Unplug the Ethernet cable from your DVR and connect it to another device (e.g. laptop) to check the cable condition.
- If you have an internet connection in the other device, this means that the Ethernet Cable works. Please plug the Ethernet cable into the DVR again and continue to Step 3 of this guide. 
- If you don’t have an internet connection on the other device, either the cable is bad, or you are having a problem with your ISP (Internet Service Provider)
• Connect the DVR using a different Ethernet cable and check the network connection as indicated in the next step.
• Check if the connection status light on the top of the DVR is blinking blue.
If you still don’t have an Internet Connection after changing the cable, on the DVR or the laptop, you must contact your ISP.
- If you can see activity lights working, please, restart your device. This will refresh the IP assigned to the DVR by your router. After restarting, your device should have an Internet Connection. If not, please go to Step 3.

3. Check Network Settings and IP address
• Check if the IP address of the DVR is different from the default one.

• Check if the IP address is set in DHCP (Static/DHCP disabled Configuration is recommended only for advanced users) 

To check these parameters, please follow the next steps:

 3.1 For HTHD Series DVR:
• Right-click anywhere on the screen and the drop-down menu will appear
• Click on Main Menu (You may need to log in after this step)
• Go to the Configuration option
• In Configuration option, select Network Tab (second option in left list)
• Once in Network Tab, please, select General sub-tab. On this screen, you can check the IP address of your device and verify if DHCP is enabled. (If DHCP is disabled and you have to enable it by selecting the checkbox, please restart your device. This will refresh the IP assigned to the DVR by your router)

4. As a last resource, default the System to the factory settings.
(Note that all current setting will be erased but not the HDD recordings)
For help on factory reset your device, please, follow the link: How to Factory Default my DVR/NVR?

If all Troubleshooting Steps Fail and a Warranty Claim is needed, please call our Technical Support Team. Our technicians will need to make sure all steps were done. Please, have the device’s model noted when you call.

Note: In order to remote connect the DVR/NVR using your smartphone or CMS, your network speed must meet some minimum requirements. Please, follow the next steps:

1. Use a computer with PC /MAC OS
2. Open a Website Browser and type www.speedtest.net
3. Right-clicking on Begin Test
4. See the download/upload speeds

NOTE: We recommend minimum 2 Mbps upload speed for your DVR. Consider that your Internet Connection is shared between all the devices you have in your home. So, you will need more than 2 Mbps of upload speed to have your device properly connected.