- Password Issues
- Password Reset
- Wrong Username
Night Owl strongly suggests that you write down your Admin password within the Quick Setup Guide of your NVR, as you will be required to log in any time you want to configure or adjust your system settings.
1. Login Setup
The first time you connect your NVR or after a factory reset, during the Startup Wizard, you will be able to set up the Admin Password (The default Username for the Administrator Account is “admin”). Make sure to select a strong password that meets the requirements of your system.
2. Forgot your password
In case you forgot your password, please Contact our Technical Support Team and they will help you to solve the issue. They will provide you a temporary password to get into the NVR Menu.
On the NVR Main Menu, please, go to System Tab, Left mouse click on the top Menu and once there, select Users sub-tab from the left menu. Select the Admin user and click on Edit button (bottom right).
User Edit popup will be open, please, delete the old password (should appear as ******) and retype a new one. On Confirm field, please delete the old password (Should appears as ******) and type the new one again.
Click Save, you will be prompted to enter the current password, please enter the temporary password provided for Tech Support.
Note: The Temporary Password is valid only for 24 Hours, please make sure to change your password before it expires.
The steps described before are for Admin Users, if you are not the Admin User of the NVR, you must contact the Admin to solve any problem with username and password.