IH8 Series: NVR Playback Issues

Similar Issues

• System is not recording
• Hard drive is not formatted
• Hard drive is not detected
• Hard drive is full
• Playbacks cannot be found
   

Note: NVR recordings are saved in the Hard Drive of your NVR, so the first thing you must check is if the Hard Drive is working properly.

Troubleshooting Steps

1. Pre-Installed HDD
Verify, in your system specifications, if your NVR has a pre-installed Hard Drive. Some models are sold with no Hard Drive installed and customers must install it. If you need to install the HDD and need help, please, visit this link Installing or Upgrading the HDD

2. Hard Drive Status
If your NVR has a pre-installed Hard Drive, please, check if it has been detected, is formatted and still have free space to save recordings.
To check the HDD Status, please refer to this article IH8 Series: Hard Drive Issues

3. Record Schedule
If you have already checked that your Hard Drive is working fine but you are still having Issues with Playback, you need to check the Record Schedule. By default, NVR is set up to record 24/7 when motion is detected, but if this feature has been changed, the NVR will probably not record in determinate days and hours. Check the NVR Record Schedule to make sure is set up as desired for each individual channel.

3.1. For IH8:
• Go to NVR Main Menu (You may need to log in after this step)
• Click on Record Tab
• On the left menu list, select Settings sub-tab
• Once on Settings sub-tab, select Record Schedule
Yellows squares represent Motion Record and Green squares represent Normal Record (continuous). If no squares are selected for determinate days and hours, the NVR will not record at this time.

4. Playbacks Time
If you have already checked that your Hard Drive is working fine and Record Schedule is reconfigured as desired, but you are still having problems to find recordings, you maybe have issues with the Playbacks Time.

For example, you are pretty sure that an event (ex: motion detection) occurred at a determinate time, but at this time, there is nothing recorded in your NVR. For this case, the problem could be that NVR date and time is different or not synchronized with the local time and that’s why Playback time is different to the time selected on NVR recording Search.
To learn how to solve this issue, please, go to IH8 Series: Date and Time issues 

Another Issue with playback occurs when you try to find old recordings. If the date you are looking for is before the oldest date on recordings, it indicates that to keep recording new events, the file you are looking for has been overwritten.