H2THD80 Series: DVR Video Issues – NightOwl SP

Issues

Troubleshooting Steps:

Check cameras compatibility.
- If you want to connect cameras that were not included in the original kit, you need to check if these cameras are compatible with your system. Black & White video, stripes or lines could be related to compatibility issues.

Check the cameras power source.
- Please, make sure cameras are properly powered using the right Camera Power Supply. Stripes or lines could be related to this. Power Supply-5V, 1A for each individual camera

Check your camera’s position.
- Ensure the camera is not pointed directly at a source of light, such as the sun or a spotlight.
- If your camera has an adjustable sunshade, slide it forward to block excess light.

The camera lens may be dirty.
- Check the camera lens for dirt, dust, spiderwebs, etc. Clean the lens with a soft, clean cloth. Do not use harsh cleaners or aerosol cleaners.

Too long of an extension cable
- Your extension cable run may be too long. It can be a cause of signal degradation
  
  (video distorted/pixelation). Un-mount the camera and try to connect it locally.

Wrong color configuration/ Purple/Pink Tint
- Other causes that can provoke these issues are: a wrong configuration of the color
  
  settings and the DVR Video Format.
  - Login to the DVR Main Menu
  - Click Camera Management
  - Click Image Settings sub-menu
  - Now you can configure the different image parameters (Brightness, Contrast, Saturation, etc.) or set a different picture mode. Or simpler, just click Default button at the bottom of the screen to reset default values.

Damaged Day-light sensor
- If your camera doesn’t change to night-vision or you see the picture is in a saturated B&W then your day-light sensor is damaged, and you’ll need to replace your camera. Please contact our Technical Support Team to submit a warranty claim.