Similar Issue
- Doorbell is not recording when connected to Home Wi-Fi
- Doorbell is not recording when connected to Night Owl Gateway
Troubleshooting Steps
If Connected to Home Wi-Fi
- Make sure the microSD card is inserted in the Doorbells microSD card slot
- Check the Doorbells Settings and verify if microSD is an available option
- If the button for microSD is unavailable, it is possible there is an issue with the microSD card.
- Try inserting the microSD card into another device to verify if it is working
- After going into microSD Card settings, if it shows "0.0 Bytes" in Total or Free, please Format the microSD card.
- Before Formatting SD Card, please save all information stored on the SD card.
- Once SD card is formatted, all information previously saved to SD card will be permanently erased.
If Connected to Night Owl Gateway
- The Doorbell does not need a microSD card to record if connected to the Night Owl Gateway
- Please ensure that the Gateway has a microSD card inserted.
- Make sure that the channel is set to Record-->Motion in the channels Recording Options
- Check the Gateways Settings and verify if microSD is an available option
- If the button for microSD is unavailable, it is possible there is an issue with the microSD card.
- Try inserting the microSD card into another device to verify it is working.
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