WDB Series: Doorbell Is Not Recording

Similar Issue 

• Doorbell is not recording when connected to Home Wi-Fi
• Doorbell is not recording when connected to Night Owl Gateway

Troubleshooting Steps

If Connected to Home Wi-Fi

1. Make sure the microSD card is inserted in the Doorbells microSD card slot 
2. Check the Doorbells Settings and verify if microSD is an available option
   • If the button for microSD is unavailable, it is possible there is an issue with the microSD card. 
   • Try inserting the microSD card into another device to verify if it is working
3. After going into microSD Card settings, if it shows "0.0 Bytes" in Total or Free, please Format the microSD card. 
   • Before Formatting SD Card, please save all information stored on the SD card. 
   • Once SD card is formatted, all information previously saved to SD card will be permanently erased.

If Connected to Night Owl Gateway

1. The Doorbell does not need a microSD card to record if connected to the Night Owl Gateway
   
   • Please ensure that the Gateway has a microSD card inserted. 
2. Make sure that the channel is set to Record-->Motion in the channels Recording Options
3. Check the Gateways Settings and verify if microSD is an available option 
   • If the button for microSD is unavailable, it is possible there is an issue with the microSD card.
   • Try inserting the microSD card into another device to verify it is working.