WG4 Series: Gateway/Channel Firmware Upgrade

Similar Issue

• Upgrade Gateway Firmware
• Upgrade Channel Firmware 

Troubleshooting Steps

1. The Night Owl Gateway will check its firmware when it powers up, on every weekend and when using the application. 
2. Do not unplug the power from the Gateway until the process is completed. If Gateway is unplugged during the upgrade process, this may cause the Night Owl Gateway to stop functioning. 
3. If a Firmware Upgrade is triggered from the application, please verify there is a reliable internet connection on the Mobile Device. 
4. Before initiating and completing the download process for a new Firmware upgrade, please verify the Gateway has a connection to the internet by checking the Internet Signal Lights. 
5. Once the Gateway begins the upgrade process, it will lose connectivity from the application. 
6. Depending on your internet connections, the process may take an estimated time of 15 minutes or more.
7. If the process fails, please retry the upgrade process through the application or rebooting the Gateway.