WG4 Series: Gateway Network Connection Issues

 Similar Issue

• No Internet connection
• Internet Status Light not on

Troubleshooting Steps

1. Check for the Internet Status Light which is the "Green Blinking". 
2. Power the Gateway Off and On, wait for the booting process to complete and check the Internet Status Light. 
3. Check the Ethernet Cable is properly connected to the AP/Router/Modem. If you have another Ethernet Cable, similar to the one provided, connect it to the gateway. Power cycle the Gateway and check the Internet Status Light once the booting process is completed.
   • If the gateway has an internet connection, the issue may have been the ethernet cable.
4. Check that the AP/Router/Modem has a proper internet connection.
   • Connect your Mobile Device to it and try to open any webpage. 
   • Connect a device to the same Ethernet port, such as a laptop. Check for any warning about no Internet Connectivity. If no warning is seen, try to connect to any webpage to check for an internet connection. 
     • If your AP/Router/Modem has no internet access, please contact your Internet Provider for assistance.
5. If none of the steps above resolve the issue, please press the "Reset" button for 10 seconds to take Night Owl Gateway to Factory settings. Wait for the booting process is done and check the Internet Status Light.