WDB Series: Doorbell Is Not Powering On

Similar Issues

• The Doorbell will not power on 
• The Doorbell is charged but powers off 
• House AC Cabling 

Note: Always take into consideration that the Doorbell needs to be left working for a while, even if it's already powered up, to see if it is receiving an electrical current. The Doorbell has an internal battery that can allow the Doorbell to stay powered for up to an hour if no direct electrical current is present. 

• If the User sees that the Doorbell is constantly getting a charge and then powering off, there may be an electrical short between the doorbell and the power supply. 

Troubleshooting Steps

Using 5V/1A Micro-USB Port

• When connecting the Doorbell using the Miro USB Port, the user must use the cable provided within the package contents. 
• Make sure that the cable is connected to a Power Supply (USB power supply needs to be 5V and at least 1A output) that is connected to a power outlet. 
  • To verify if the power outlet is working properly, try connecting another device to the outlet and check if the device gets power. 
• It is possible that the issue is with the Power Supply. 
  • Unplug the USB Cable provided by Night Owl from the Power Supply and connect the Doorbell to a computer or to another Power Supply that meets the minimum requirements. 
  • Verify if the Doorbells LEDs turn On
    • If the Doorbells LED turns ON, the issue may be with the power supply 
    • If the Doorbells LED does not turn ON, check the steps below
• If you have another USB cable available, connect that cable to the working Power Supply:
  • If the Doorbells LEDs turn ON, the issue may be with the USB cable. 
  • If the Doorbells LED does not turn ON, the issue may be with the Doorbell. Please contact our Technical Support Team for further assistance. 

Using House AC Cabling

• If connecting to your houses AC cabling, please follow the instructions in the Quick Setup Guide or contact a certified electrician to help with the connection process. 
• Make sure there is power in the AC cabling
  • The user may be powering up and charging the Doorbell's battery with the 5V/1A micro USB port and once it connects to the AC cabling, the Doorbell powers OFF. This is an indicator of the issue being with the AC cabling or the power sent through it. 
    • Check the breaker that controls the power to the cabling that goes to the doorbell. 
    • Make sure the breaker is ON 
    • If the breaker is ON, there may be an issue with the cabling. Please contact a certified electrician to evaluate the situation. 
    • If the cabling is deemed to be working fine, the issue may be with the Doorbell. Please contact our Technical Support Team for further assistance.