WG4 Series: Gateway is Not Powering On

Similar Issue

• Gateway does not power on
• No signal 
• No status lights
• No Voice prompt when powering on

Troubleshooting Steps

1. Verify the provided Night Owl power supply is being used. 
2. Check the power outlet that the power supply is connected to works. 
   • To verify it's working, please connect any other device to the same power outlet. 
3. It's possible the power supply is not working, please use the provided USB cable and connect it to a laptop to verify if the Gateway will power on. 
   • If the Night Owl Gateway's LED turns on, the issue may be in the power supply. 
   • If the Night Owl Gateway's LED does not turn on, check the steps below.
4. If you have any other USB cable, please use it to connect the Gateway to the power supply and check if it powers on. 
   • If the Gateway's LED turn on, the issue may be with the USB cable. 
   • If the Gateway's LED does not turn on, the issue may be with the Gateway. Please contact our Technical Support Team.