*Images may vary
Download Links
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Thank you for choosing Night Owl Security Products!
By purchasing a Night Owl product, you receive a one (1) year warranty covering manufacturing defects in material and workmanship. In addition to warranty and technical support benefits, you will have access to our multitude of free instructional “How to Videos”. You can also view our instructional videos by clicking the “How to Videos” tab within your product’s page on our website.
Night Owl’s HDA10 Series Camera Compatibility:
Please see the warranty section of this manual for exclusions and additional details. Not all features and capabilities are shared across all models so you may see features which are not applicable. In addition you may see screen images that do not exactly match those on your display.
THIS MANUAL WAS ACCURATE AT THE TIME IT WAS COMPLETED. DUE TO OUR ONGOING EFFORT TO CONSTANTLY IMPROVE OUR PRODUCTS, FUNCTIONS MAY HAVE BEEN ADDED OR CHANGED.
Before setting up your system, you MUST update your DVR’s firmware. Please follow these steps:
- Connect one end of the included Ethernet cable into the LAN port on the back of your DVR. Connect the other end into your Modem/Router to establish an Internet connection.
- Next, connect the DVR to your TV/Monitor using the provided HDMI cable. If your TV/Monitor does not have an HDMI port, you may use a VGA cable (not provided).
- Using the provided DVR power adapter, power on the DVR.
- Once the DVR is powered on, the Startup Wizard will begin. Follow the steps within the Startup Wizard to upgrade your system’s firmware.
NOTE: Your DVR must be connected to the Internet in order to upgrade the firmware.
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Quick Setup Guide
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Use a QR Code scanner on your Smart Device to scan the QR Code. Scan the QR code to the left to access the Quick Setup Guide for assistance in configuring Night Owl Security system. |
TABLE OF CONTENTS
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ADVANCED |
Night Owl’s DVRs are manufactured for quality and ease of use. As such, our DVRs contain menus designed for advanced users that should not be adjusted without having enhanced knowledge regarding the menu. In most cases the default settings allow for optimal functionality. The menus that should maintain the default settings are indicated with this icon. DISCLAIMER: The exact components of your system, images and quantities may vary depending on your model number. While these may
vary, this manual will address the setup and initial configuration of your DVR and cameras.
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FCC
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)this device may not cause harmful interference and (2) this device must accept any interference received, including interference that may cause undesired operation.
FCC Compliance Statement
These limits are designed to provide reasonable protection against frequency interference in residential installation. This equipment generates, uses and can radiate radio frequency energy and if not installed or used in accordance with the instructions, may cause harmful interference to radio communication. However, there is no guarantee that interference will not occur in television reception, which can be determined by turning the equipment off and on. The user is encouraged to try and correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
CAUTION
The Federal Communications Commission warns the user that changes or modifications to the unit not expressly approved by the part responsible for compliance could void the user’s authority to operate the equipment.
- USE THE PROVIDED POWER ADAPTER.
- Do not use this product with a power source that applies more than the specified voltage.
- NEVER INSERT METAL INTO THE DVR CASE OR ITS OPENINGS.
- Inserting metal into the DVR case may cause electric shock.
- DO NOT OPERATE IN WET OR DUSTY AREAS.
- Avoid placing the DVR in areas such as a damp basement or dusty attic.
- DO NOT EXPOSE THE DVR TO RAIN OR USE NEAR WATER.
- If the DVR accidentally gets wet, unplug it and contact technical support immediately.
- KEEP PRODUCT SURFACES CLEAN AND DRY.
- To clean the outside case of the DVR, use a lightly dampened cloth. Do not use cleaning solutions or solvents.
- DO NOT INSTALL NEAR ANY HEAT SOURCES.
- Do not install the DVR near any heat sources such as stoves, heat registers, radiators or electronics (including amplifiers) that produce heat.
- UNPLUG THE DVR WHEN MOVING IT.
- Make sure that the DVR is unplugged before you move it. When moving this device, be sure to handle it with care.
- MAKE SURE THERE IS GOOD AIR CIRCULATION AROUND THE DVR.
- This DVR uses an internal hard drive, which generates heat during operation for video storage. Do not block vents on the DVR, as these vents reduce the generated heat while the system is running. Place this product in well-ventilated area.
- DO NOT ATTEMPT TO REMOVE THE TOP COVER.
- If you observe any abnormal operation, unplug the DVR immediately and contact technical support. Do not attempt to open the DVR to diagnose the cause of the problem.
- HANDLE THE DVR CAREFULLY.
- If you drop the DVR on any hard surface, it may damage the device. If the DVR doesn’t work properly due to physical damage, contact an authorized dealer for repair.
- IT IS RECOMMENDED TO USE YOUR DVR WITH AN UNINTERRUPTIBLE POWER SUPPLY (UPS).
- Connecting your DVR and cameras to a UPS allows continuous operation even during power outages. The run-time duration will depend on the rating of the UPS used.
CAUTION
You may be subjected to severe electrical shock if you remove the cover of the DVR.
3.1 System Requirements
Please be sure that your PC/MAC® complies with the following specifications:
- PC Operating System; Windows® 7, Windows® 8/8.1 and Windows® 10
- PC Browser: IE®8, and above (System requirements for PC Browser are for on-line viewing only)
- MAC Operating System: MAC OS X® 10.9 and above
- MAC Browser: N/A
Please be sure that your mobile device complies with the following specifications:
- Android™: 4.2 and above
- iOS®: 9 and above
THIS MANUAL WAS ACCURATE AT THE TIME IT WAS COMPLETED. DUE TO OUR ONGOING EFFORT TO CONSTANTLY IMPROVE OUR PRODUCTS, SPECIFICATIONS MAY HAVE BEEN ADDED OR CHANGED.
3.2 Package Contents
DISCLAIMER:The exact components of your system, images and quantities may vary depending on your model number. While these may vary, this QSG will address the setup and initial configuration of your DVR and cameras.
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Your system may include an audio enabled camera. Each audio enabled camera comes equipped with an audio enabled BNC Video/Power cable. Simply connect the white audio end of the
BNC cable to an open audio input port on the rear of the DVR and ensure the audio input port number and channel port number match. For instance, if you have an audio enabled cable plugged into video input port 1, it will also need to be connected to audio input port 1. After making the audio input connection, be sure to enable the audio function in the DVR’s menu.
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Power
Splitter(s)
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NOTE: For best results, use the included Night Owl accessories. Third party accessories may not work properly.
3.2.1 DVR Diagram
Once you have downloaded Night Owl X or Night Owl X HD and connected your DVR to your router, you can network your DVR by scanning the QR code which is located on the top of the DVR.
FRONT VIEW
REAR VIEW
1. Audio Inputs – Allow for the connection of audio enabled cameras by connecting the white RCA plug to one of the audio inputs. After making the audio input connection, be sure to enable the audio function in the DVR’s menu interface.
2. Audio Output –Allows for the connection of an amplified speaker.
3. Video Input – Allow for the connection of BNC cameras.
4. HDMI Output – Allows for the video connection. If the TV/Monitor has an HDMI input, connect the HDMI cable from the HDMI output port on the DVR to the HDMI input port on your TV/Monitor. TIP: Preferred method.
5. VGA Output – Allows for the video connection. If the TV/Monitor has a VGA input, connect the VGA cable from the VGA output port on the DVR to the VGA input port on your TV/Monitor. (VGA cable not included)
6. RJ-45 (Ethernet) Port – Will be used to connect the DVR to your router/modem via the included Ethernet cable.
7. USB Ports - Allows for the connection of a USB mouse and/or a USB flash drive. You will connect the included USB mouse to assist you in navigating the DVRs menu interface. You will connect a USB flash drive to download video files from the DVR and save them to your USB flash drive.
8. RS-485 (PTZ) Port – RS-485 port allows for the connection of a Pan-Tilt- Zoom (PTZ) camera. TIP: Some PTZ cameras utilize Up-the-Coax (UTC) technology and will not require the RS-485 port to function.
9. Power Input - Allows to connect the included 12V DC power supply.
3.2.2 Camera Diagram
The exact cameras included with your system may vary by model.
NOTE: Connect all cameras locally before final placement to ensure that all components function properly.
3.2.3 Mouse Diagram
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Live Viewing:
Double-click the left button on any camera view in split-screen mode to bring it to full screen display. Double-click again to return to split-screen mode. Right-click to show the Right-Click Menu at the bottom of the screen. Left-clicking hides the Right-Click Menu.
In Setup:
Left-click to make a selection.
Right-click to cancel setup or return to previous screen.
To Enter Values:
Move the cursor to a blank field and click the mouse. A virtual keyboard will appear which supports numbers, letters and symbols. The Shift function will access symbols in addition to upper case letters.
4.1 Video/Audio
NOTE: Connect all cameras locally before final placement to ensure that all components function properly.
- Locate an included 60 foot Video/Power cable.
- Connect a camera to one end of the cable by matching the BNC connectors and DC power connectors.
- Audio enabled cameras (not included) will have an additional (white) RCA connection which will transmit the audio signal and will connect to the audio in port on the back of your DVR.
4. Plug BNC connectors on the other end of the cable into a Video Input port on the back panel of the DVR.
5. Repeat for each camera, noting the channel number each camera is plugged into.
4.2Power
4.2.1Standard Camera Power
- Locate an included power splitter.
- Connect the power splitter to the remaining DC power connectors (red) of the cables.
- Plug the power splitter into the labeled camera power supply, then plug the camera power supply into an available wall outlet or UPS. Keep in mind, Night Owl always recommends utilizing a surge protector to minimize the risk of damage caused to your DVR in the event of a power surge.
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Cameras, additional cables, power adapters and splitters only included in certain security kits. Check the product packaging for detailed kit contents. Make sure all cameras are working prior to mounting by connecting them as described in the section above. Once all cameras are confirmed to be fully operational, you can run the cables and mount the cameras at their final locations.
4.3 Mounting the Cameras
- Camera distance from DVR. The further the camera is from the DVR or monitor, the higher the chances of signal degradation. The camera’s power supply should be located as near to the camera as possible when the distance exceeds 200 ft. as the power level will drop over extended distances resulting in video degradation.
- Do NOT place near high voltage wires or other sources of electrical interference.Electrical interference will degrade the quality of the signal.
- Place camera out of reach to avoid vandalism.
- Avoid direct exposure to weather.Do not place the camera where rain or snow will hit the lens directly nor should the camera be placed so that the sun or bright light shines directly into the lens. Your camera is weatherproof, but it will not work when submerged in water. Ensure that all power and video connections are not directly exposed to water and are protected from the elements.
- Mounting surface.The mounting surface must hold at least four times the camera’s total weight.
Follow these instructions to correctly install your cameras.
- Locate a camera and choose a location where you would like to mount the camera.
- Indicate screw positions by marking three holes on the surface where you plan to mount the camera, using the holes in the camera base a guide.
- Using a drill bit slightly smaller than the included screw anchors, drill into the mounting surface using the guide marks you placed in the previous step.
- Insert the screw anchors.
- Line up the camera base holes with the screw anchors. Holding the base in place, insert screws and tighten until secure.
- Once the base is screwed in place, make sure that the camera is securely mounted by placing gentle pressure on the mount.
- Adjust the camera housing to point in the direction of the area you would like to monitor.
5.1 Connecting to a TV (via HDMI)
- Locate the included HDMI cable.
- Plug one end of the cable into the HDMI port on the back of the DVR.
- Connect the other end of the cable to an available HDMI input on your TV or monitor.
- Select the appropriate video input channel on your TV or monitor to view the DVR.
If your TV does not have an HDMI port, you will need to purchase a VGA video cable.
For VGA connection, attach one end of the VGA cable to the DVR VGA port and the other end to your TV VGA port.
5.2 Power
1Locate the labeled DVR power adapter.
NOTE: The camera power adapter and DVR power adapter should never be interchanged.
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DVR power adapter, may vary slightly. |
2Plug the included power adapter cable into the back of the DVR.
3. Plug the other end of the power adapter cable into an available wall outlet. If you are using an uninterruptible power supply (UPS), plug the adapter cable into one of its output sockets. Keep in mind, Night Owl always recommends utilizing a surge protector to minimize the risk of damage caused to your DVR in the event of a power surge.
6.1 Startup Wizard
When your DVR is powered on it will display the Night Owl logo while initializing.
After initialization, you will be prompted to use the Startup Wizard. Follow the on-screen instructions to:
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6.1.1 Camera Test
The Camera Test screen of the Startup Wizard serves as a reminder to test the camera connections to the DVR. If a connected camera displays a “No Signal” message, please visit www.NightOwlSP.com and click on the Support tab.
6.1.2 Network Check
The Network Check screen of the Startup Wizard displays instructions for how to connect your DVR to the Internet. You will need the included Ethernet cable to establish connection, your DVR will not be able to wirelessly connect to your router/modem. Once you have made the required connection using the Ethernet cable, you may click Test within the Startup Wizard to confirm Internet connection.
The Advanced Network Configuration tab is recommended only for advanced users.
6.1.3 Firmware Check
The Firmware Check screen of the Startup Wizard will automatically check updated firmware for your DVR.
NOTE: If your DVR does not have a network connection, the firmware will not update.
6.1.4 Password Creation
The Password Creation screen of the Startup Wizard requires you to create an admin password for your DVR system. Night Owl strongly suggests that you write down your admin password on page 5 of the Quick Setup Guide of your DVR, as you will be required to log in any time you want to configure or adjust your system settings.
This screen will also require that you set a recovery email address in the event that your admin password is forgotten.
NOTE: You will not be able to complete the Startup Wizard unless a recovery email address is established.To change your recovery email address, you MUST rerun the Startup Wizard.
6.1.5 Date and Time Setup
NOTE: In order to use Network Time Protocol (NTP), your DVR must be connected to the Internet.
6.1.6 Night Owl HD
The Night Owl Startup Wizard gives you information on where to find the Night Owl X app and how it can be used to remotely view your DVR recordings and live stream.
Once you have installed the Night Owl HD app on your smart device and create an account, you can scan the QR code on the Startup Wizard to configure your DVR with the Night Owl HD app!
Disclaimer: QR Code within this image is not active. Please scan the QR Code on your TV/Monitor within the Startup Wizard.
6.1.7 Password Verification
6.1.8 Camera/Channel Settings
The Camera/Channel Settings screen of the Startup Wizard serves as a reminder to mount your system’s cameras in the final position so you can make accurate adjustments to positioning, detection area and channel sensitivity.
6.1.9 Camera Positioning
6.1.10 Channel Configuration
- Edit channel name.
- Turn on/off channel notifications.
- Define motion detection area.
- Adjust motion sensitivity
- Configure channel recording schedule.
- 24/7 Motion: Channel records when motion is detected.
- 24/7 Continuous: Channel records nonstop during selected times.
- Custom Schedule: You define the recording modes, dates and times.
6.1.11 Default View
The Default View screen of the Startup Wizard allows you to select the default view of the monitor connected to your DVR.
6.1.12 Helpful Links
NOTE: Please scan these QR Codes directly from your TV/Monitor. NOT directly from this page.
The Helpful Links and Support screen of the Startup Wizard contains QR codes linked to:
- DVR Troubleshooting Guide
- PC/MAC® software download page
- DVR Support page
- Remote Viewing Support page
For more information, visit www.NightOwlSP.com and click the Support tab at the top of the page.
Once you have successfully completed the Startup Wizard, click Finish to begin using your Night Owl DVR.
6.2 Night Owl HD Mobile App
6.3 Displays and Icons
6.3.1 Login Screen
6.3.2 Reset Password
6.3.3 Live View (All Channels)
- Motion Detection Recording Icon: Indicates that the DVR has sensed motion and is recording this particular channel.
- DVR Status Recording Icon: Indicates the DVR is currently recording video from this camera triggered by a scheduled recording or manual recording.
- Motion Detection: Indicates that motion detection has occurred on this channel.
TIP: The green motion icon will appear only if motion detection is disabled and continuous recording is enabled on that specific channel.
- PIR Icon: Indicates the DVR is detecting passive infrared within this camera’s detection range.
- Camera Name: Channel Name.
- Date and Time: Displays the systems date and time.
- Main Menu: Access the main menu to configure or adjust settings.
- Manually Lock Screen: Manually locks or unlocks your screen. Once the screen is locked, you will need to enter your user name and password to regain access.
- Quad: 4 channel viewing layout.
- Nine: 9 channel viewing layout.
- More Layout: Various layout options for viewing multiple channels at once.
- Slide Show: Start/Stop the slideshow sequence of each channel.
- Mute: Mute or adjust the system volume.
- PTZ: Opens the Pan, Tilt, Zoom (PTZ) menu. This function will only work when a PTZ camera is connected to your DVR.
- Start Cruise: Starts/Stops the cruise function of your PTZ camera.
- PIP1X1: Picture-in-Picture option allows you to view a channel with an inset window showing another channel.
- Playback: Access your system’s recording/playback menu and functions.
- Info: Access your DVR’s Information.
- Startup Wizard: Begins the Startup Wizard.
Access the main menu by selecting the Menu Icon on the Live View bar.
Within the menus, you will be able to access settings and parameters for all aspects of your DVR system.
- General Menu:Configure display, Privacy Zone, Snapshot, Network and Alarm.
- Cameras Menu:Access channel display, color settings, encode settings and motion record settings.
- Record Menu: Setup or modify general recording, triggered events and recording settings. Access recordings playback.
- Device Menu: Monitor available HDD space and access PTZ settings.
- System Menu: Access general settings such as timestamp displays, user access, system info and access logs.
- Advanced Menu: View and change maintenance settings, upgrades and HDD alerts.
Some menu screens will allow you to copy similar settings to multiple channels. Choose the channel you would like to copy information from in the first dropdown box (Copy), then select the channel you would like to copy the information to from the second dropdown box (To). Click Copy when the proper channels have been chosen.
Be sure to click Apply to save all changes you make in the menus. If you do not save the changes, they will not be applied. You can also select the Default button on any page to restore default settings for those parameters.
7.1.1 Display
7.1.1 (a)Output
7.1.1 (b) Privacy Zone
7.1.2 (b) SnapShot Schedule
- Click on a square in one corner of the area you don’t want to be detected.
- Drag the mouse over the area you want to block.
- Release the mouse and verify you have selected your desired area.
- Right click the mouse and select Save.
7.2 Camera Menu
Adjust or modify individual camera settings connected to your DVR.
7.2.1 Settings
7.3.1 (a) Video Playback
- Calendar: Indicate the date to playback video.
- Channel Selection: Choose the channels to display on-screen.
- Full Screen: Hides the Calendar and Channel Selection panels.
- Rewind: Rewinds the recorded video.
- Slow Forward: Forwards the video at a slower speed.
- Play: Plays video starting at the indicator on the timeline.
- Pause: Pause the recorded video.
- Stop: Stop the recorded video.
- Fast Forward: Fast forward frame-by-frame of the recorded event.
- Zoom: Click the icon and select the area on-screen to zoom in.
- Clip/Save: Click once to set the start point of the video you would like to save. Press the icon again to select the end of the video you would like to save then choose whether you would like to save as an H.264 or AVI format.
- Volume Scale: Adjust the volume of the video in the selected channel(s).
- Start Time: Indicate the date to playback video.
- Calendar: Indicates the beginning of the timeline on the selected Calendar date.
- Timeline Length (24h, 2h, 1h, 30m): select the duration of the on-screen display of the timeline.
- Exit: Double right click the mouse or click on the X to exit the playback screen.
- Smart Detection Icon: Open a secondary menu bar to set target areas within the recorded video
7.3.1 (b) Smart Detection Playback
Click this icon to access Smart Detection Playback. Select a target area to highlight on the timeline.
Use the menu features to select or clear target areas within the highlighted section of the recording.
- Select All: Sets the entire field of view as the target area.
- Clear All: Clears all selected target areas.
- Set Area: Sets the selected area as the target.
- Back: Goes back to the playback window.
7.3.2 Backup
Search for SnapShot(s) from triggered events and quickly backup the video files for future reference.
View or modify general recording settings for your DVR system.
7.3.4 (a) Record Schedule
7.3.4 (b) Record Schedule
7.4 Device Menu
7.4.1 HDD
Check available memory on your DVR HDD and set recording parameters to optimize storage.
7.4.2 PTZ
Configure settings on your DVR to control a PTZ enabled camera.
7.5 System Menu
7.5.1 General
Set or adjust basic DVR settings such as the time, date and language.
7.5.1 (a) Settings
7.5.1 (b) DST
Configure Daylight Savings Time settings.
7.5.1 (c) NTP
Sync your DVR to the Network Time Protocol standard time and date.
NOTE: Use the Copy button to quickly assign identical schedule layouts to multiple channels at once.
7.5.2 Users
Create and modify user permissions.
7.5.3 (a) Info
7.5.4 Log
Search for logs of all events and notifications on the DVR to playback or backup files.
7.6 Advanced Menu
Configure additional settings related to maintenance, hard drive space and upgrades.
7.6.1 Maintain
Adjust settings related to default user access and reboot schedules.
7.6.2 Events
7.6.3 Auto Upgrade
Control settings for auto upgrades of the DVR software.
NOTE: In order for your DVR to check for system upgrades, your device must be connected to the Intenet.
DDNS: Dynamic Domain Naming System. Method for automatically updating hostnames, address or other information like a URL on a given name server.
DHCP: Dynamic Host Configuration Protocol. A network protocol that allows a server to automatically assign a device and IP address.
IP: Internet Protocol. Protocol for standard communications across the Internet.
ISP: Internet Service Provider. An organization that provides services for accessing or using the Internet.
OSD: On Screen Display.
PIR: Passive Infrared. Heat-based sensors eliminate most false alarms and only delivers alerts when people, animals or vehicles are detected.
SMTP: Simple Mail Transfer Protocol. Standards used for email transmission.
UPS: Uninterrupted Power Supply. Device used to keep the DVR and cameras powered when the main power supply is lost or disconnected.
UTC (Up-the-Coax): This new technology allows for PTZ functions to be sent back and forth between the DVR and camera using a standard BNC (Video/Power) cable without the need for a separate port.
HDA: Hi-Definition Analog. Delivering crisp and clear HD images over coaxial cable.
NIGHT OWL, LLC (‘Night Owl”) provides the following warranty to the original retail purchaser only (the “Purchaser”) with respect to this product (the “Product”):
For a period of one (1) year after the date of sale, the Product shall be free from manufacturing defects in material and workmanship. In the event that the Product is defective, the Purchaser must return the Product at Purchaser’s cost (no CODs) to the address below, with the original proof of purchase receipt. In its sole discretion, Night Owl will either repair or replace the Product at no additional cost to the Purchaser. Any replacement Product (or parts) will be covered by the same warranty as the original Product through the expiration date of the original warranty period.
Exclusions
This warranty does not apply to the following parts or upon the following events:
- Bulbs, LEDS and batteries;
- The Product was not used or installed in the manner described in the installation instructions;
- Negligent use of the Product or misuse or abuse of the Product;
- Electrical short circuits or power surges;
- Use of replacement parts not supplied by Night Owl;
- Product is either tampered with, modified or repaired by another service provider;
- Product has not been maintained in accordance;
- Accident, fire, flood or other acts of God;
- Failure to use Night Owl approved accessories;
- Defects or damages arising by use of the Product in other than normal conditions (including normal atmospheric, moisture and humidity conditions).
Except as otherwise prohibited by law, this warranty is in lieu of other warranties, express or implied and Night Owl neither assumes no authorizes any person to assume for it any other obligation or liability in connection with the sale or service of the Product.
In no event shall Night Owl be liable for any special or consequential damages arising from the use of the Product or arising from the malfunctioning or nonfunctioning of the Product or for any delay in the performance of this warranty due to any cause beyond its control. This warranty shall not apply to installation or the removal and re-installation of products after repair.
Night Owl does not make any claims or warranties of any kind whatsoever regarding the Product’s potential, ability or effectiveness to prevent, minimize or in any way affect personal or property damage or injury. Night Owl is not responsible for any personal damage, loss or theft related to the Product or to its use for any harm, whether physical or mental related thereto. Any and all claims or statements, whether written or verbal, by salespeople, retailers, dealers or distributors to the contrary are not authorized by Night Owl and do not affect this provision of this warranty.
Returns Under This Warranty
In order to obtain service, please make sure that you have registered your product on-line no later than thirty (30) days after purchase at www.NightOwlSP.com in the warranty registration section or in any other manner described in the instructions.
Disclaimer
Certain uses, publication and/or distribution of video/audio recordings from security cameras and/or audio devices are prohibited or restricted by federal, state and local laws. When enabling and/or using audio recording features with your hidden security camera, be sure to comply with the laws in your country, state and locality. Mac and Mac OS X are registered trademarks of Apple Inc. Windows, Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 10 are registered trademarks of Microsoft Corporation in the United States and/or other countries.
If a problem occurs, you may be able to easily correct it yourself. The following table describes some common issues and their most likely solutions. Please refer to the table before calling technical support.
Be sure to write down all the important information below and place it in a secure location.
General DVR Information
NOTE: The Mac Address can be found within the Network tab of your DVR’s Maintenance Menu. The Component Model Number can be found within the Device Info tab of your DVR’s Maintenance Menu.
Admin Password:
User Password:
Mac Address:
Component Model Number:
Internet Login Information
NOTE: This information can be found within the Network tab in your DVR’s Configuration Menu.
IPv4 Address:
IPv4 Subnet Mask:
IPv4 Gateway:
DNS1:
DNS2:
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