Similar Issues
- Slow video while playing back recordings
- Video Freezes while loading and or video stops playing
- Recordings cannot be found
NIGHT OWL X IS DESIGNED FOR MOBILE PHONES AND NIGHT OWL X HD IS DESIGN FOR TABLETS/iPADS
Troubleshooting
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Check if the recordings you are trying to play can be found on the DVR/NVR. If not, then you probably have a Playback Issue on your DVR/NVR.
- Please, make sure you are using the correct app for your DVR/NVR. See Mobile App Compatibility
2. Make sure your Night Owl Mobile App and mobile device software are both up to date. Also, ensure your mobile device meets the minimums requirements.
- The coverage in your area must support 3G, 4G, or 4G LTE.
- Your device must support 3G, 4G, or 4G LTE. Visit the Tech Specs for your device.
- Your device must have the latest version of the App (Make sure you have enough free space to keep the app up to date)
- The SIM card must be inserted properly in your device.
- Ensure that your Mobile device is up to date
- Android Version 4.0 or Later
- IOS Version 8.0 or later
Many IOS /Android updates will fix most data related issues.
3. Make sure your DVR/NVR and your mobile device are both properly connected to an Internet Network that meets the minimums requirements.
If you are not sure if your DVR/NVR is properly connected to the Internet or you don’t know how to check it, please select your DVR/NVR and follow the link
THD Series: Network Connection Issues
XHD Series: Network Connection Issues
WNVR_20 Series: Network Connection Issues
Using the Data Network of your Mobile Provider
- The coverage in your area must support 3G, 4G, or 4G LTE. Use our Personal Coverage Check.
- Your device must support 3G, 4G, or 4G LTE. Visit the Tech Specs for your device.
- Your device must have the latest software version.
- The SIM card must be inserted properly in your device.
- Turn off your device.
- Remove and re-insert the battery. If the device doesn't have a removable battery, press and hold the power button and volume down button for up to 15 seconds until the device resets. If you're unsure whether your device has a removable battery, check out your device on the Devices page.
- Turn the device back on and open the Night Owl Application compatible with your system and check if the issue still happens.
- Ensure that your mobile device meets at least a 4g Data Speed Signal strengths while you try to use the App.
- Ensure that your Mobile device is up to date
Android Version 4.0 or Later
IOS Version 8.0 or later
Below is a list of settings where signal strength can be affected while trying to remote view your cameras from your mobile device.
- Poor coverage due to building materials or destructive interference.
- Free apps and free games are filled with advertisements that eat your bandwidth / Data traffic and can contribute to poor coverage hence poor streaming to your mobile device.
- Ensure that the Operating System in your Phone is always up to date. Many IOS /Android updates will fix most data related issues.
Your Mobile Carrier / Network Service Provider does not have coverage in your area.
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