Night Owl X App: Push Notification Issues

Similar Issues 

• Push Notification not received on the mobile app
• Push Notification does not work for certain channels

NIGHT OWL X IS DESIGNED FOR MOBILE PHONES AND NIGHT OWL X HD IS DESIGNED FOR TABLETS/iPADS

Note: Night Owl strongly suggest that you create additional user accounts for your DVR/NVR if other users are going to be accessing it remotely. This will avoid conflict between changes being made on two different devices.

Troubleshooting  

1. Please make sure you are using the correct app for your DVR/NVR or Wireless Camera. (See Mobile App Compatibility)

Make sure your Night Owl Mobile App and device software are both up to date. 

2. Make sure your DVR/NVR or wireless camera and your mobile device are both properly connected to the Internet.

If you are not sure if your DVR/NVR is properly connected to the Internet or you don’t know how to check it, please select your DVR/NVR and follow the link 

THD Series: Network Connection Issues

XHD Series: Network Connection Issues

WNVR_20 Series: Network Connection Issues

3. Check if Push Notifications are enabled on the DVR/NVR.

To check this, please select your DVR/NVR and follow the link:

THD Series: Alarms and Notifications Issues

XHD Series:  Alarms and Notifications Issues

WNVR_20 Series: Alarms and Notifications Issues

4. Check if Push Notifications are enabled on the Mobile App

(Push Notifications can be enabled/disabled for all channels or for each channel individually)