Similar Issues
- Push Notification not received on mobile app
- Push Notification does not work for certain channels
Note: Night Owl strongly suggest for you to create additional user accounts for your DVR/NVR if other users are going to be accessing it remotely. This will avoid conflict between changes being made on two different devices.
Troubleshooting
- Please, make sure you are using the correct app for your DVR/NVR. (See App Compatibility Chart)
Make sure your Night Owl Mobile App and device software are both up to date.
- Make sure your DVR/NVR and your mobile device are both properly connected to the Internet.
If you are not sure if your DVR/NVR is properly connected to the Internet or you don’t know how to check it, please, select your DVR/NVR and follow the link:
AHD7 Series: Network Connection Issues
AHD10 Series: Network Connection Issues
HDA10 Series: Network Connection Issues
HDA30 Series: Network Connection Issues
NVRH5 Series: Network Connection Issues
- Check if Push Notifications are enabled on the DVR/NVR.
To check this, please, select your DVR/NVR and follow the link:
AHD7 Series: Alarms and Notifications Issues
AHD10 Series: Alarms and Notifications Issues
HDA10 Series: Alarms and Notifications Issues
HDA30 Series: Alarms and Notifications Issues
- Check if Push Notifications are enabled on the Mobile App
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