Night Owl HD APP: Push Notification Issues

Similar Issues 

• Push Notification not received on mobile app
• Push Notification does not work for certain channels

 Note: Night Owl strongly suggest for you to create additional user accounts for your DVR/NVR if other users are going to be accessing it remotely. This will avoid conflict between changes being made on two different devices.

Troubleshooting  

1. Please, make sure you are using the correct app for your DVR/NVR. (See App Compatibility Chart)

Make sure your Night Owl Mobile App and device software are both up to date. 

2. Make sure your DVR/NVR and your mobile device are both properly connected to the Internet.

If you are not sure if your DVR/NVR is properly connected to the Internet or you don’t know how to check it, please, select your DVR/NVR and follow the link: 

AHD7 Series: Network Connection Issues

AHD10 Series: Network Connection Issues

HDA10 Series: Network Connection Issues

HDA30 Series: Network Connection Issues

NVRH5 Series: Network Connection Issues

3. Check if Push Notifications are enabled on the DVR/NVR.

To check this, please, select your DVR/NVR and follow the link:

AHD7 Series: Alarms and Notifications Issues

AHD10 Series:  Alarms and Notifications Issues

HDA10 Series: Alarms and Notifications Issues

HDA30 Series: Alarms and Notifications Issues

NVRH5 Series: Alarms and Notifications Issues

4. Check if Push Notifications are enabled on the Mobile App

(Push Notifications can be enabled/disabled for all channels or for each channel individually)

Please, follow this link to learn how to Enable Push notifications on NO HD App