Night Owl HD APP: Playbacks Issues

Similar Issues 

• Slow video while playing back recordings
• Video Freezes while loading and or video stops playing
• Recordings cannot be found

 Troubleshooting 

1. Check if the recordings you are trying to play can be found on the DVR/NVR. If not, then you probably have a Playback Issue on your DVR/NVR. 

2. Please, make sure you are using the correct app for your DVR/NVR (See App Compatibility Chart)

3. Make sure your Night Owl Mobile App and mobile device software are both up to date. Also, ensure your mobile device meets the minimums requirements.

• The coverage in your area must support 3G, 4G, or 4G LTE.
• Your device must support 3G, 4G, or 4G LTE. Visit the Tech Specs for your device.
• Your device must have the latest version of the App (Make sure you have enough free space to keep the app up to date)
• The SIM card must be inserted properly in your device.
• Ensure that your Mobile device is up to date
  • Android Version 4.0 or Later
  • IOS Version 8.0 or later

Many IOS /Android updates will fix most data related issues.

4. Make sure your DVR/NVR and your mobile device are both properly connected to an Internet Network that meets the minimums requirements.

If you are not sure if your DVR/NVR is properly connected to Internet or you don’t know how to check it, please, select you DVR/NVR and follow the link 

AHD7 Series: Network Connection Issues

AHD10 Series: Network Connection Issues

HDA10 Series: Network Connection Issues

HDA30 Series: Network Connection Issues

NVRH5 Series: Network Connection Issues

 Using the Data Network of your Mobile Provider

1. The coverage in your area must support 3G, 4G, or 4G LTE. Use our Personal Coverage Check.
2. Your device must support 3G, 4G, or 4G LTE. Visit the Tech Specs for your device.
3. Your device must have the latest software version.
4. The SIM card must be inserted properly in your device.
5. Turn off your device.
6. Remove and re-insert the battery. If the device doesn't have a removable battery, press and hold the power button and volume down button for up to 15 seconds until the device resets. If you're unsure whether your device has a removable battery, check out your device on the Devices page.
7. Turn the device back on and open the Night Owl Application compatible with your system and check if the issue still happens.

• Ensure that your mobile device meets at least a 4g Data Speed Signal strengths while you try to use the App.
• Ensure that your Mobile device is up to date

Android Version 4.0 or Later

IOS Version 8.0 or later

Types of settings where signal strength can be affected while trying to remote view your cameras from your mobile device.

• Poor coverage due to building materials or destructive interference.
• Free apps and free games are filled with advertisements that eat your bandwidth / Data traffic and can contribute to poor coverage hence poor streaming to your mobile device.
• Ensure that the Operating System in your Phone is always up to date. Many IOS /Android updates will fix most data related issues.
• Your Mobile Carrier / Network Service Provider does not have coverage in your area.