Night Owl HD APP: Connection Issues

Similar Issues 

• Connection failure
• Connection Degradation
• Slow video while playing back recordings
• Video Freezes while loading
• Connection Requirements

Troubleshooting

Connection Failure or Degradation 

1. Please make sure you are using the correct app for your DVR/NVR. (See Mobile App Compatibility Chart)

2. Make sure your DVR/NVR and your mobile device are both properly connected to the Internet.

 Note: Please make sure your phone is connected to the same local network (router) as the DVR.

If you are not sure if your DVR/NVR is properly connected to the Internet or you don’t know how to check it, please select your DVR/NVR and follow the link 

AHD7 Series: Network Connection Issues

AHD10 Series: Network Connection Issues

HDA10 Series: Network Connection Issues

HDA30 Series: Network Connection Issues

NVRH5 Series: Network Connection Issues

3. Please, make sure that your mobile device meets the minimum requirement for Remote Viewing in your application.

• The coverage in your area must support 3G, 4G, or 4G LTE.
• Your device must support 3G, 4G, or 4G LTE. Visit the Technical Specs for your device.
• Your device must have the latest version of the App (Make sure you have enough free space to keep the app up to date)
• The SIM card must be inserted properly in your device.
• Ensure that your Mobile device is up to date
  • Android Version 4.0 or Later
  • IOS Version 8.0 or later

Many IOS /Android updates will fix most data related issues.

4. Restart the device and App.

• Remove and re-insert the battery. If the device doesn't have a removable battery, press and hold the power button and volume down button for up to 15 seconds until the device resets. If you're unsure whether your device has a removable battery, check out your device on the Devices webpage.
• Turn the device back on and open the Night Owl Application compatible with your system and check if the issue still happens.
• Uninstall and re-install the Night Owl HD App and check if the issue still happens
  • Please know that uninstalling and re-installing the application may remove any saved recordings within the application. 

Tips: Situations where signal strength can be affected while trying to remote view your cameras from your mobile device.

• Poor coverage due to building materials or destructive interference.
• Free apps and free games are filled with advertisements that eat your bandwidth / Data traffic and can contribute to poor coverage hence poor streaming to your mobile device.
• Your Mobile Carrier / Network Service Provider does not have coverage in the area where you want to connect to the DVR/NVR. 

5. Make sure the network where the DVR/NVR is connected meets the minimum requirements. Please, follow the next steps:

     1. Use a computer with PC /MAC OS

     2. Open a Website Browser and type www.speedtest.net

3. Right-clicking on Begin Test
4. See the download/upload speeds

NOTE: We recommend minimum 2 Mbps upload speed for your DVR/NVR. Consider that your Internet Connection is shared between all the devices you have in your home. So, you will need more than 3 Mbps of upload speed to have your device properly connected.