Night Owl X CMS: Connection Issues

Similar Issues 

• The CMS Software is not displaying the live view images.
• The software does not add an online device.

  Troubleshooting  

1. Please, make sure you are using the correct CMS Software for your DVR/NVR. See PC/MAC Software Compatibility for more help

2. Make sure your DVR/NVR and your PC/MAC are both properly connected to the Internet. 

Note: Ensure that your DVR/NVR system is connected to the same Local Network where your computer is connected. 

If you are not sure if your DVR/NVR is properly connected to the Internet or you don’t know how to check it, please select your DVR/NVR and follow the link 

THD Series: Network Connection Issues

XHD Series: Network Connection Issues

WNVR_20 Series: Network Connection Issues

3. Restart the CMS software 

4. Make sure the network where the DVR/NVR is connected meets the minimum requirements. Please, follow the next steps: 

     1. Use a computer with PC /MAC OS

     2. Open a Website Browser and type www.speedtest.net

3. Right-clicking on Begin Test
4. See the download/upload speeds 

NOTE: We recommend minimum 2 Mbps upload speed for your DVR/NVR. Consider that your Internet Connection is shared between all the devices you have in your home. So, you will need more than 3 Mbps of upload speed to have your device properly connected.