THD Series: DVR Login Issues & Password Reset

 Similar Issues

• Password Issues
• Password Reset
• Wrong Username
• Recovery email

Troubleshooting Steps

1.     Login Setup

 Note: Night Owl strongly suggests that you write down your Admin password as you will be required to log in any time you want to configure or adjust your system settings.

The first time you connect your DVR to your TV/Monitor or after performing a factory reset, you will see the Startup Wizard where you will be able to setup the Admin Password (Username for Admin Account is “admin”). Make sure to select a strong password that meets the requirements of your system. On the Login Setup screen, you also will be required to enter a recovery email to be used in case you lose or forget your password. Please enter an active email address in which you can easily access.

2.     Forgot your password

 In case you forgot your password, you can use the recovery email to reset it.

The recovery email will help you to reset your password sending a reset code by email.  Use this code to enter a new password. To use this feature, your system must be connected to the Internet. If you are having problems with getting your system connected, please, refer to the following link: THD Series: Network Connection Issues

If you don’t have your system connected to the internet or you haven’t configured the recovery email yet, you must contact our Technical Support Team to get the reset code.

After receiving the reset code, please run the Startup Wizard and enter a recovery email address when prompted. This way, in case you forget your password, you can automatically receive the reset code to your recovery email address.

The steps described before are for Admin Users. If you are not the Admin User of the DVR, you must contact the Admin to solve any problem with username and password.