- System is not recording
- Hard drive is not formatted
- Hard drive is not detected
- Hard drive is full
- Playbacks cannot be found
Note: DVR recordings are saved in the Hard Drive of your DVR, so the first thing you must check is if the Hard Drive is working properly.
1. Pre-Installed HDD
Verify in your system specs if your DVR has a pre-installed Hard Drive. Some models are sold with no Hard Drive installed and customers must install it. For more help on installing the HDD visit this link Installing or Upgrading the HDD
2. Hard Drive Status
If your DVR has a pre-installed Hard Drive, please, check if it has been detected, is formatted and still has free space to save recordings.
To check the HDD Status, please refer to the link AHD10 Series: Hard Drive Issues
3. Record Schedule
If you have already checked that your Hard Drive is working fine but you are still having problems with Playbacks, you need to check the Record Schedule. By default, DVR is set up to record 24/7 when motion is detected, but if this feature has been changed, the DVR will probably not record in determinate days and hours. Check the DVR Record Schedule to make sure it is set up as desired for each individual channel.
3.1. For AHD10 Series DVR:
• Go to DVR Main Menu (You may need to log in after this step)
• Click on Record Tab
• On the left menu list, select Settings sub-tab
• Once on Settings sub-tab, select Record Schedule
Yellows squares represent Motion Record and Green squares represent Normal Record (continuous). If no squares are selected for determinate days and hours, the DVR will not record at this time.
4. Playbacks Time
If you have already checked that your Hard Drive is working fine and Record Schedule is configurated as desired, but you are still having problems to find recordings, you maybe have issues with the Playbacks Time.
For example, you are pretty sure that an event (ex: motion detection) has occurred at a determinate time but at this time, there is nothing recorded in your DVR. For this case, the problem could be that DVR/NVR date and time is different or not synchronized with the local time and that’s why Playback time is different to the time selected on DVR recording Search.
To learn how to solve this issue, please, go to AHD10 Series: Date and Time issues
Another problem with playbacks time occurs when you try to find old recordings if the date you are looking for is before the oldest date on recordings, it indicates that to keep recording new events, the file you are looking for has been overwritten.