AHD10 Series: DVR Network Connection Issues

Similar Issues

• During Startup Wizard, network check fails
• Device cannot be found in the network
• Device cannot get an IP address (Wrong IP settings)
• The Night Owl HD CMS is not connecting remotely.
• Night Owl HD App cannot connect while in local Wi-Fi

Troubleshooting Steps

1. Check all cable connections
• Please, ensure that the network cable included in the packaging is fully connected on the back of your system and in an available port on the back of your Network Router (not included) the connection should not be loose in both ends of the cable.

2. Check for damaged cable or ISP issues (Internet Service Provider)

• Check for damaged cables or contact your Internet Service Provider (ISP)

• Unplug the Ethernet cable from your DVR/NVR and connect the same cable to another device (e.g. laptop) Please, ensure that your (Laptop’s WiFi is turned off, to test the internet connection with the Cable. If you have internet connection on the testing device, this means that the Ethernet Cable is not damaged and works, so you can plug the cable again on your DVR, Next , Proceed to Step 3 of this guide. If you don’t have internet on the other device, either the cable is bad, or you are having problem with your ISP (Internet Service Provider)

• Connect the DVR/NVR using a different Ethernet cable and check the network connection as indicated in the next step.

• Check for Ethernet port green and amber activity lights on the system. 
If you still don’t have Internet Connection after changing the cable, on either the DVR/NVR and or in your Laptop, you must contact your Internet Service Provider (ISP).

If you can see activity lights working, please, restart your device. This will refresh the IP assigned to the DVR by your router. After restarting, your device must have Internet Connection. If not, please go to Step 3.

3. Check Network Settings and IP address
o Check if the IP address of the DVR/NVR is different to the default one. 

The IP Address must be different to the default one.

o Check if the IP address is set in DHCP (Static/DHCP disabled Configuration is recommended only for advanced users)

To check these parameters, please, follow the next steps:

3.1 For AHD10 Series:
• Go to DVR Main Menu (You may need to log in after this step)
• General Tab will appear by default, on this Tab select Network sub-tab
• On Network sub-tab, select Main. On this screen, you can check the IP address of your device and verify if it’s set on DHCP. (If you change the settings from Static to DHCP, please, restart your device. This will refresh the IP assigned to the DVR by your router)

4. As a last resource, default the System to the factory settings.
(Note that all current setting will be erased but not the HDD recordings)
For help on factory reset your device, please, follow the link: How to Factory Reset my DVR/NVR?

If all troubleshooting steps failed. Please, contact our Technical Support Team where one of our technicians will assist you and initiate a warranty claim for the defective part to replace. Note: You will need to be at the location where your system is installed and provide your Product’s Model number when you call.

Note: In order to remote connect the DVR/NVR using your smartphone or CMS, your network speed must accomplish some minimum requirements. Please, follow the next steps:

1. Use a computer with PC /MAC OS
2. Open a Website Browser and type www.speedtest.net
3. Right mouse click on Begin Test.

4. See the download/upload speeds

NOTE: We recommend minimum 2 Mbps upload speed for your DVR/NVR. Consider that your Internet Connection is shared between all the devices you have in your home. So, you will need more than 2 Mbps of upload speed to have your device properly connected.