- System is not recording
- Hard drive is not formatted
- Hard drive is not detected
- Hard drive is full
- Playbacks cannot be found
- PIR Systems is recording not important events
Note: DVR recordings are saved in the Hard Drive of your DVR, so the first thing you must check is if the Hard Drive is working properly.
1. Pre-Installed HDD
Verify in your system specs, if your DVR has a pre-installed Hard Drive. Some models are sold with no Hard Drive installed and customers must install it. If you need to install the HDD, please, visit this link for help [Installing or Upgrading the HDD]
2. Hard Drive Status
If your DVR has a pre-installed Hard Drive, please, check if it has been detected, is formatted and still have free space to save recordings.
To check the HDD Status, please, refer to AHD7 Series: Hard Drive Issues Troubleshooting
3. Record Schedule
If you have already checked that your Hard Drive is working fine but you are still having problems with Playbacks, you need to check the Record Schedule. By default, DVR is set up to record 24/7 when motion is detected, but if this feature has been changed, the DVR will probably not record in those determined days and hours. Check the DVR Record Schedule to make sure is set up as desired for each individual channel.
3.1. For AHD7 Series DVR:
• Go to DVR Main Menu (You may need to log in after this step)
• Click on Record Tab
• On the left menu list, select Settings sub-tab
• Once on Settings sub-tab, select Record Schedule
Yellows squares represent Motion Record and Green squares represent Normal Record (continuous). If no squares are selected for determinate days and hours, the DVR will not record on this time.
4. Playbacks Time
If you already checked that your Hard Drive is working fine and Record Schedule is configured as desired, and you are still having issues finding the recordings, you maybe have issues with the Playbacks Time.
For example, if you are sure that an event (ex: motion detection) has occurred at a certain time but at this time, there is nothing recorded in your DVR. For this case, the problem could be that DVR date and time is different or not synchronized with the local time and that’s why Playback time is different to the time selected on DVR recording Search. To learn how to solve this issue, please, go to AHD7 Series: Date and Time Issues Troubleshooting.
Another issue with playback time occurs when you try to find old recordings. If the date you are looking for is before the oldest date on recordings, it indicates that to keep recording new events, the file you are looking for has been overwritten.