- System is not recording
- Hard drive is not formatted
- Hard drive is not detected
- Hard drive is full
- Playbacks cannot be found
- PIR Systems is recording not important events
Note: NVR recordings are saved in the Hard Drive of your NVR, so the first thing you must check is if the Hard Drive is working properly.
1. Pre-Installed HDD
Verify in your system specs if your NVR has a pre-installed Hard Drive. Some models are sold with no Hard Drive installed and customers must install it. For help installing the HDD, visit the article Installing or Upgrading the HDD
2. Hard Drive Status
If your NVR has a pre-installed Hard Drive, please check if it has been detected, is formatted and still has free space to save recordings.
To check the HDD Status, please refer to WNVR_20 Series: Hard Drive Issues
3. Record Schedule
If you have already checked that your Hard Drive is working fine but you are still having problems with Playbacks, you need to check the Record Schedule. By default, the NVR is set up to record 24/7 when motion is detected, but if this feature has been changed, the NVR will probably not record in determinate days and hours. Check the NVR Record Schedule to make sure is set up as desired for each individual channel.
For WNVR Series
- Right-click anywhere on the screen and the quick launch bar will appear at the bottom of the screen.
- Click on Main Menu (You may need to log in after this step)
- Select Record TAB on the top menu, once it opens select Record Setting
- Select Green for Continuous or Yellow for Motion and drag the mouse to schedule as desired.
- Select NONE to clear the recording schedule. If no squares are selected the NVR will not record on those days and hours.
4. If you have already checked that your Hard Drive is working fine and the Record Schedule is set as desired, but you are still having problems finding recordings, you may be having issues with the Playbacks Time.
Change the paragraph above to: “For example, if you are sure that an event (ex: motion detection) has occurred at a specific time, but there is nothing recorded in your NVR, the issue could be that the NVR date and time is different or not synchronized with the local time. This would cause the Playback time to differ from the time selected on DVR recording Search. To learn how to solve this issue, please, go to WNVR_20 Series: Date and Time Issues
Another problem with Playbacks Time occurs when you are trying to find old recordings. If the date you are looking for is before the oldest date on the recordings, it will indicate that to keep recording new events, the file you are looking for has been overwritten.