- Password Issue
- Password Reset
- Wrong Username
- Recovery email
Night Owl strongly suggests that you write down your Admin password within the Quick Setup Guide of your DVR, as you will be required to log in any time you want to configure or adjust your system settings.
1. Login Setup
The first time you connect your DVR or after a factory reset, during the Startup Wizard you will be able to setup the Admin Password (Username for Admin Account is “admin”). Make sure to select a strong password that meets the requirements of your system. On the Login Setup screen, you also will be required to enter a recovery email to be used in case you miss or forget your password. Please, enter a correct email address which you have easy access.
2. Forgot your password
In case you forgot your password, you can use the recovery email to reset it.
The recovery email will help you to reset your password by sending a reset code by email. Use this code to enter a new password. To use this feature, your system must be connected to the Internet. If you are having problems to get your system connected, please, refer to the following link HDA10 Series: Network Connection Issues
If you don’t have your system connected to the internet or you haven’t configured the recovery email, please Contact our Technical Support Team to get the reset code.
After getting the reset code, please configure the recovery email by running the Startup Wizard and when you are prompted to enter the email where you would like to automatically receive the reset code, in case you forget your password again.
The steps described before are for Admin Users, if you are not the Admin User of the DVR, you must contact the Admin to solve any problem with username and password.